Joyce P., May 08, 2026

Everyone was kind and hospitable.

Edward F., May 08, 2026

No room at the McCormick Hyatt, so chose the Swissotel. I found the hotel very comfortable. Check out - requested 1:15 PM to allow me to finish the meeting that brought me to Chicago. Anthony, a morning supervisor was "cold" and "insensitive" when informing me that my request could not be accommodated. Paige confirmed this an hour later but with sensitivity and appreciation of my circumstances. Same response but his was a true negative.

Andres J., May 07, 2026

​I opted into the "Skip the Clean" program at Swissôtel Chicago, declining housekeeping for four days to receive the promised $10 daily food credit. ​Despite following all instructions, the hotel refused to honor the $40 total credit at checkout, offering only excuses. It is frustrating to see a major hotel promote a "green" initiative and then fail to deliver the incentive. Very poor service and lack of transparency. Avoid this program—they don't follow through.

Wendy B., May 07, 2026

We were there 4 nights and had a wonderful experience, great food, excellent views, easy to access highways and perfect location with a nice view of the lake.

Ashley M., May 07, 2026

My experience with the property is always stellar from first point of contact to check-out and leave.