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Welcome to
4.6
reviews
Diana, Sep 20, 2023
Thank you for the greetings for my son birthday, it was beautifully written, and thank you so much for the effort to surprising him on his birthday. We have great experience there, more than we expect from a relatively far from city center hotel.
Wong, Sep 19, 2023
Nice Bed - Clean - Nice service - Mall access
John R., Sep 15, 2023
Jm, Sep 13, 2023
I have stayed at numerous hotels in Jakarta over a 15 year period. First time staying at Swissotel Jakarta PIK Ave. It is a relatively new hotel (about 3 years old at the time of this writing) and therefore quite clean overall. Small lobby but connected to PIK Ave mall which is very convenient. If you have business in north Jakarta, it is a convenient location. Not too far from the airport and you wont hit too much traffic getting into and out of the hotel. During the weekends, the area (PIK) can get quite busy but no less busy than the rest of Jakarta. There are an infinite amount of restaurants in the area and the mall is quite complete as well. The hotel bell staff are friendly and helpful. The reception staff were also very pleasant. Rooms were spacious, clean, and bright. Beds are on the firm side but very comfortable. AC was almost too strong/cool. Had a difficult time keeping at a moderately cool temperature. WiFi is strong and throughout the hotel. Gym was on the sparse side but still more than enough to do a decent weight workout. Not crowded at all in the mornings. Breakfast buffet was a bit disappointing. Staff were just OK (compared to the bell and reception staff). And the food was on par with a 4 star hotel. Decent variety but nothing very good that I wanted to eat again the next day. Had a little issue with some Chinese guests forcing an order in front of me when I was clearly standing waiting to make an order. Wasn't so disappointed with the fact that they cut in front of me as much as I was with the hotel staff accepting their order when they saw me standing and waiting there before they arrived. I don't want to police who was waiting first but I would have appreciated the staff to let them know I was ahead of them. Just made my dining experience not so pleasant. But overall, the food is just OK. Overall a good stay and would consider staying again.
Unknown, Sep 12, 2023
This hotel is unfortunately one of two choices at PIK both with the same management team. I found the best staff to be in the executive lounge and they were excellent but outside of there it was a struggle. The food was mediocre and lacking flavor — never had a less flavorful fried rice or biryani. Location wise this hotel is great for access to PIK, but difficult for central Jakarta. I had multiple pieces of clothing ruined by the laundry team and struggled mightily to get them to cover the cost of replacing just one item. Would I stay here again? No. I don’t like to have to repeatedly request items, struggle to get food, or generally be stressed when trying to accomplish simple tasks at a hotel.