Ali A., Sep 30, 2023

Welll Located and good stayed

Just I have to wait longer for the elevator which were annoying.

Abdullah S., Sep 30, 2023

Great Location, Service, Facilities and views

We had an amazing stay at Swissôtel Makkah. The service we recieved from the time we arrived was exceptional. Porters were very quick to offload the baggage and bring it to the room. Abdul Aziz at the front desk was very accommodating and the Kaabah view we received was the highlight of the stay. The Kaabah view really made the trip that much more special for the family especially given it was their first trip for Umrah. Abdul Aziz also provided excellent service when we needed to extend our stay. A real star for the brand. The breakfast Buffet variety catered to all needs. On check out, porter services was great again to get our luggage down and into our Taxi. The hotel has two convenient exits. One into the mall to the haram, and one on the side street to the haram. All in all a great stay and looking forward to the next one Insha Allah.

N. T., Sep 30, 2023

Great hotel clean rooms close to haram

Abdulla A. A., Sep 30, 2023

Appreciate and thanks to all of you.

Thanks for everything that you provided us during last staying. It was an excellent services. Thanks to Miss Amjad for following our reservation and thanks to receptionist for greetings .

Henda Y., Sep 29, 2023

Good stay with good location

This is is my second stay with you , came last December for Umrah by my self and this time I came back with my family and my best friend. Overall experience is good , starting from Haitham from reception ( I hope this is the one who did my cin ) who was very flexible of finding the best room for my parents because he was aware this is very special trip for them . He is amazing and polite person . The only 2 things were not up to our expectations are : - breakfast staff not helpful at all , my parents old and they asked them twice for cold milk and water and guess what the answer is : you can get it from the buffet we don’t do that . So why they were there ? Just for clearance ? You need to teach your staff to be kind and adapt to changes and be flexible , if not their job to assist with that , may be it’s not the right job for them .They could easily go once from their confi zone and do it ! - Second thing is when we checked in late, the pillow had a blood stain . We called HSK second day and the Egyptian manager came and was super helpful , apologized and changed all the bed sheet . At least he was kind enough to do so . I love this hotel , clean , people are nice ( except the breakfast staff ) I will definitely be back soon . Thank you very much for having us :)