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4.5
34,817 reviews
Haji S. F. I., Apr 24, 2025
Excellent
Faiz I., Apr 24, 2025
I recently had the pleasure of staying at the Swissôtel Makkah and overall, it was a very enjoyable experience. The property itself is impressively modern, with well-appointed rooms and a sleek, contemporary design throughout. The location is incredibly convenient, particularly for those visiting the Haram, as access is quick and straightforward. Service across the board was excellent — staff were courteous, professional, and always willing to assist, which really enhanced the stay. However, one area that could be improved is the lift system. During peak times, waiting for lifts became quite frustrating, as the same lifts were used for both ascending and descending. Ideally, the hotel should consider implementing dedicated lifts for going up and others for going down. This would greatly reduce wait times and make the experience much smoother for guests. Overall, a highly recommended stay with just a bit of room for improvement in logistics.
Aniz B., Apr 23, 2025
Comfortable stay with spacious room Full Kaaba view from room
Imran, Apr 23, 2025
Excellent service. Very helpful staff. Really enjoyed my stay.
Zahid K., Apr 23, 2025
Hello, I booked my hotel through All Accor website with booking # PCXPBBCH with pay at checking in option. I was traveeling from USA and while I was on a flight, my booking was cacelled and when I arrived at the hotel I was charged $2853.69 instaed of online booking of $1477.53. I am very sad to see such a dishonest practice next to the most religoius sight of us Muslims.
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