Unknown, Sep 24, 2023

Five Star service at its best!

Five Star service at its best! Swiss Grand has been my home away from home in Shanghai. And thanks a lot for yet another great stay and will be looking forward to coming back! My preference for the rooms on the 28th floor facing Changde rd. was noted and met whenever possible. In the past months, I have seen continuous improvement with food variety and quality both on the 2nd floor and at the lounge. And it is so great that the breakfast also returned to the lounge. Another great development at the lounge was that during the last stay fresh juice was available upon request. Superb!! Thanks a lot for that and I hope it will be available in the future. But my biggest compliments go to the team of the property. Some members are doing their utmost best to make the guests to feel at home. So I really want to acknowledge their efforts. First of all, Jeston at the door of the hotel is working very hard. Whenever he is there, I know that I will be greeted in a welcoming manner, will get help with my luggage, will be offered an umbrella, etc. So really thumbs up here! At the reception desk, Tim and Terry exhibited a great attention to detail and hospitality. But above all, I wanted to acknowledge Amber LV efforts at the lounge. She really makes sure that the guests are cared for, never hesitates to go an extra mile, always follows up to make sure that whatever is the question, it is really answered not in an artificial, but in a genuine and helpful manner. Her efforts to a large extent determined that I entitled this review 'Five Star service at its best!'

E H., Sep 22, 2023

Hotel in good location and room is comfortable

An, Sep 20, 2023

Well located! Great rooms!

Loved my stay At Swissotel! 3 nights in a row. Great to move around Shanghai! Some areas for improvement would be the ‘fresh bread and croissants’. They were not very good quality! I normally love a great outdoor swimming pool in a good quality hotel. Really missed that feature, but I was told this is common in Shanghai…to not have outdoor swimming pools.

Djendjen H., Sep 11, 2023

Good location and surrounding area are good for me to traveling in and out

Overall I had a good stay, but need to improve the front desk staff who could speak better English. Apart from this, all are good and surely will recommend to a friend.

Unknown, Sep 06, 2023

Good Location

The location is good. The check in / out process is fast. The breakfast is ok BUT the air-condition at the room is not as cool as expected, i need to get extra fan to be able sleeping during the nights.