Thomas, May 29, 2023

Very good stay

K., May 29, 2023

Worst Swissotel in the world

I checked in at about 17:00 and I need to pick my wife up at the airport. Due to her flight delay, we will come back very late. I asked the Executive Lounge if they can leave me some snacks in my room. However, a lady rufused me rudely. Leave some snacks for customers who come back very late, is it an unreasonable demand? As a platinum member, I booked an executive suite, and get a harsh treatment like this. I know in China, we have some bad customs, for example, one will exert their power to the fullest extent possible. However, on the contrast, the front desk staff is well trained who can make fast, reliable response to customers' demand. Their GM have to provide more training for lounge employees. And let them know they cannot use their power to create difficulties for the customers.

Henrique S., May 27, 2023

Very good location and service

Unknown, May 26, 2023

Ok stay

Overall ok stay (5nights) but few tjingd to improve: At dinner in the rrstaurant NO water available. I needed to pick up from own toom and they did not even have glass. We drank from coffee cups! Also pilow menu promised a lot but all 5 pillows were similar hight. No difference between them!?

Unknown, Apr 21, 2023

Well located