Iurii K., Oct 19, 2026

The hitting system was off when outside was +4.

Mira K., Oct 19, 2026

We enojed hotel very much - everything was great but there was one major minus - heating was not working in hotel even though outside temperature was below zero. Spa area was very cold - abot 22 degrees celsius. All in all that would be a shame for any hotel, but having in mind that this was luxuxy swissotel it is really terrible - at the end we all cought cold and went sick....

Setmir X., Oct 06, 2026

The structure was okay, but the service was disappointing. The heaters were turned off even though it was 4°C during the night, and the reception service was very disappointing. The breakfast as well was cold and bad.

Alket A., Oct 05, 2026

Very well located and beautiful hotel nothing to say about it My problem was that apparently it’s not the season and they could not turn the heating on so I could not sleep at night It was freezing and very cold That was one of worst night of my life in a such a hotel Very bizarre Maybe it’s normal I don’t know but for me was very disappointed situation and couldn’t wait to leave in the morning And on top of that the reception guy was more like a strict german soldier than a receptionist No kindness no sweat talk no welcoming word let alone warm welcoming Nothing Just orders give me passport give me this give me that It looked forced to work there

Andre K., Oct 04, 2026

Very nicely designed hotel with comfortable rooms which are extremely well equipped with a kitchen. The beds are absolutely great and the large walk-in showers are an asset. Very disappointing buffet-diner, both food-wise as well as ambiance and attention from staff. Even serving half frozen bread at one point. Hammam was unfortunately out-of-order without notice. Gym area is way too warm for thorough exercising. Room service seems to be inadequate as well, asked the reception for coffee cups but 3 hours and 3 times asking later nothing was provided yet. Wifi droped out often