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4.3
2,551 reviews
A., Aug 25, 2024
We arrive on 13/08/24 ,,,around ,,05 :30 ,,,,the lady's on the Reception on that time wer very very bad attitude .. even we asked for water,,,, we didn't got ,,,,,,,,,,,but other stuff in the hotel was very good ,,,and other shift on the Reciption ,,was also very good ..............other problem ,,,,,,the AC wasn't cooling ....
Maryam M., Aug 24, 2024
We were a family of 6 people and everyone left happy! Great facilities and well educated and kind staff. Shout out to Nazerke (Astau), Malika (pool bar) and Daniel (bellman) you guys are awesome! Just a small detail: We understand that hotel is on the high occupancy, however I would just advise asking if a guest would mind staying in a room for people with disabilities (we didn’t mind it, just would prefer a heads up). Cheers! Maryam
Chona M. P., Aug 19, 2024
This is the best hotel property in Almaty. I have stayed here with my family this year and last year, however i am sorry to say that the stay is less pleasing than last year. The breakfast food quality has lowered and the options are very repetitive, some food have not been prepared well except for the live cooking egg station. The AC in our room is not cooling enough even if set at the lowest temperature, for 6 nights while we are sweating our way to sleep. Nonetheless, I will still choose to stay here again if we ever do come back to Almaty, hopefully by then the issues i just mentioned have been rectified.
A., Aug 03, 2024
requested room was not available and response was too slow
Vladimir, Jul 30, 2024
All the facilities are good, but the service is below expectations. Especially, I would like to highlight the work of the reception desk which was anything but warm. I was also surprised by the SPA policy, which charged additional funds for attendance because I had already checked out (though it was even before 12 check-out time).