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Welcome to Swissotel Al Murooj
4.3
20,182 reviews
Syd, Mar 14, 2024
Excellent service and facilities. Food excellent. Staff extremely helpful and nothing was a problem.
Tom L., Mar 13, 2024
Breakfast, most staff, executive lounge…..excellent. I paid up front 7 months ago for an executive room. Those start on level 8. Upon arrival I was placed into a standard room on level 6 with any explanation from a very curt and supercilious Jocie, I think. Following my later inquiry with the wonderful young male night manager, my wife and I were accommodated in 729. My concern is why, was somebody provided with a room which was not what they paid for? Further, I am a gold Accor member. I don’t understand. This was our 30th wedding anniversary celebration too! Due to heavy rain, our room was affected by water and a machine dryer was left on in our room for 10 hours and forgotten about until I reminded them. Overall, a disappointing experience and please, speak to Jocie about her attitude. My wife and I are both doctor's not imbeciles off the street.
Unknown, Mar 12, 2024
The front desk service is very rude, non supportive and careless to guest
Sameh H., Mar 11, 2024
I have to start my review with appreciation to Mohammed Salem (Director of Front Office), he is the real deal and knows his business well. Also the team of the Executive lounge, great appreciation to Eleonor with her professional touch, a shout out to Ghazal who goes the extra mile, also the cheerful Thin. Food team, great work led by Chef Mohanad, Reshma just a very nice warm smile in the morning and MMathebe a great cook. Appreciation of the Guest services team of Ashraf, Mayar, and Meriem.
A., Mar 10, 2024
Overall the service was good and housekeeping is excellent.