Lakshmi P., Mar 22, 2023

My stay was great, the only bad experience I had is when I was ready to check out they said I owe money for a breakfast. Before go to eat I always pay, I paid for the breakfast that hotel claim that I did not to an African clerk at front desk. I suggest you guys check the camera on that date. It’s not about the money but the principal of telling I did not pay, anyway it was deducted from my deposit.

Ammar, Mar 22, 2023

1) USD Conversion Rate is extremely high and unacceptable 2) VISA conversation rate as extremely high as well. 3) The hotel needs renovation as a FIVE STAR HOTEL that is located in Dubai 4) I Received calls and an email after checking out and I will leave the email and my reply to you to review it and let me know about your feedback: Dear MR. Ammar, Greetings from SWISSOTEL AL MUROOJ, Kindly be informed to you below the picture of stationary holder which is missing from the room. Please let us know you have this stationary holder with you by mistake. Best Regards, Salim Concierge My reply: Dear Salim, I am writing in regards to the email I received regarding the missing stationary holder from my room during my recent stay at your hotel. Firstly, I would like to express my disappointment with the way this situation was handled. I believe that you have made a mistake in assuming that I took the stationary holder as it was not in the room when I checked in, and I did not see it during my stay. I am a repeated customer to your hotel, and it is disappointing to be suspected of taking something that is useless to me. Moreover, I was extremely disappointed with the way you called me four times while I was at the airport doing the security check. In the first call, I was told that you needed 150 AED for the laundry, and in the second call, I was informed that there was a damage in the room. Then, I received an email telling me that the stationary holder was missing. This inconsistency in the information provided left me feeling anxious and confused, especially as I had to deal with it while being in a rush at the airport. I was further informed that if I did not pay the requested amount, the person who called me would be responsible for covering the cost. This only added to my confusion as I was unsure of the validity of the claims being made. I understand that it is your responsibility to ensure that everything is in order in the rooms, but I feel that this situation could have been handled better. As a repeated customer, I am disappointed with the way that you dealt with me, and I am not satisfied with your service. Sincerely, Ammar

M. W. M., Mar 21, 2023

Well located and comfortable stay

It was a nice stay, outdoor breakfast area has stunning view

Urmila V., Mar 20, 2023

Good stay

Outstanding nice people and helpful

M., Mar 20, 2023

good stay

good experience with good staff providing always good advice.