Rf, Oct 01, 2024

Great location

Location was great - great to transport and to local attractions. Rooms were a little dated - facilities inside the hotel were very good.

M., Oct 01, 2024

Hotel Location was awesome

So far so good experience stay in swissotel nankai osaka Little bit dissapointed due not been upgraded to junior suite room even if im a gold plus member

Unknown, Oct 01, 2024

Great location

David P., Oct 01, 2024

Nice stay - could go further to reduce plastics

Good service and treatment as usual. I came by car this time, and parking is convenient and spacious once you find the entrance to drive up to the parking lot. I appreciate that Swisshotel is making strong efforts to reduce plastic waste and improve health by avoiding microplastics, for example by providing water in glass bottles in the rooms. That said, I was a bit disappointed with the Nespresso machines in the breakfast area, since those produce large volumes of plastic waste, and the hot water passing through the plastic coffee capsules leads to microplastic ingestion, and excess waste. I understand the intention to provide a premium coffee service, but I think it was a poor choice considering the efforts to increase sustainability and health displayed elsewhere.

Cecily W., Oct 01, 2024

Fantastic location but let down by Buffet Dinner experience

The Hotel itself is in a fantastic location and convenient to public transportation with Nankai Namba Station located directly beneath the Hotel and 10mins walking distance to Dotonbori shops and Restaurants. As an Accor Plus Gold member, my status was recognised and I was granted a room upgrade to the next category and slightly earlier check-in than standard time which I was very grateful to receive. The Team at Reception and Concierge were extremely helpful and friendly with our rooms freshly renovated with new carpet on level 27. My only complaint which I have asked to be escalated to the Hotel’s Food & Beverage Manager was that my Family and I chose to stay in our last night in Osaka to celebrate a wonderful 3 day stay with Buffet dinner and Cocktails on Level 36 restaurant which had amazing views over the City. Our booking was for 7:00pm and still considered early. When we walked around the Buffet we noticed most of the Salads and Hot meals had been depleted hoping they would be topped up. We stayed until 8:30pm in the restaurant and perhaps only one salad dish had been topped up In that time. When I we went to get soup the container waa empty and I had to ask the Staff to check if there was more in the kitchen which they then replaced. I expressed my disappointment with the Buffet service to the Restaurant Manager and provided him with full details to support my complaint. As a gesture of goodwill, he waived the 4 cocktails we consumed but apologised for not being able to discount the Buffet Dinner price paid which was discounted by 25% to Jpy6,000 due to my Accor Plus Gold status. Truthfully, the quality of the Buffet Dinner was not even worth the Jpy6,000 let alone the full price of Jpy7,800 p/p x4. Please do not dine at Level 36 unless you have checked the Meal service offered beforehand.