Anne E. S., Nov 03, 2026

Although the public areas were smart, our room was disappointing. The furniture was scuffed and scratched, and the carpet was marked in several places. We did however have a very good meal in the teppanyaki restaurant.

Miu H. T., Nov 03, 2026

We booked a total of 5 nights through your official website in two separate reservations (the first 4 nights followed by 1 separate night), which included breakfast for the first 4 days. Overall, our stay was quite disappointing and frustrating. Room Facilities and Experience: Room Inconsistencies and Minimal Improvement: On our first day, we checked into a twin room on the 20th floor. While the room was spacious, the interior decor was rather dated. On the third day, after reporting bathroom issues to the front desk, we were moved to the 22nd floor. Since the room was only ready after 6 PM, we asked the hotel to move our luggage there while we were out. However, upon returning to the new room on the 22nd floor, we noticed an unpleasant odor, which persisted even after turning on the air conditioning. Because we were too exhausted, we simply lacked the energy to request yet another room change. Later, after leaving for two days to visit an onsen area and returning for our final night, we were placed on the 25th floor (which appeared to be a renovated floor). While the room condition of the 25th floor was technically better, the actual improvements—aside from the upgraded hairdryer and pillows—felt neither obvious nor practical for the user. Bathroom Design and Drainage Issues: The bathroom facilities on the 20th floor were well below acceptable standards: the hair dryer had very weak airflow, and the shower screen only covered half the tub, causing water to splash out easily. To make matters worse, after taking a bath on the second night, the drain suffered a severe backup, causing the bathroom to flood and leaving us in a complete mess. Fortunately, after moving to the 22nd floor on the third day, the flooding did not happen again. However, even on the 25th floor, the shower screen design remained half-covered, and there were no hooks whatsoever inside the bathroom to hang clothes or towels, making changing and towel placement extremely inconvenient. Sleep Quality and Pillow Issues: The pillows provided for the first 4 days lacked adequate support and resilience, severely compromising our sleep quality and leaving us with neck stiffness for several consecutive mornings. The pillow comfort only improved on our final night when we stayed on the 25th floor. Dining (Breakfast): The breakfast was thoroughly mediocre, offering no pleasant surprises whatsoever. Not only were the flavors ordinary, but the dishes were also repetitive almost every single day. After just two days, we grew quite tired and weary of it. We strongly suggest improving the variety and refinement of the breakfast items.

Ruth A. C., Nov 03, 2026

The hotel is close to major shopping hub and transport. It is clean and service was excellent!

Miss C. W., Nov 03, 2026

overall is excellent , just minor thing to improve :- no pajamas

Hing K. L., Nov 03, 2026

Overall, we had a pleasant stay at the hotel and appreciated the hospitality and services provided. However, I would like to offer a few suggestions that could further improve the guest experience. 1. Faster Check-in Process: The check-in process could be more efficient to reduce waiting times, particularly during busy periods. 2. Welcome Drinks: Offering a complimentary welcome drink while guests wait for check-in would be a thoughtful gesture and create a more welcoming first impression. 3. Shower Water Pressure: The shower system could be improved, particularly the water pressure, to provide a more comfortable showering experience. 4. Complimentary Snacks: Providing a small selection of complimentary snacks alongside the bottled water in the room would be a nice touch and make guests feel more welcome. 5. Additional USB Charging Ports: Installing more USB charging ports, particularly near the bedside tables, would be very convenient for guests travelling with multiple electronic devices. These are relatively small improvements, but I believe they could make a meaningful difference to the overall guest experience. Thank you for your hospitality. I hope these suggestions will be helpful, and I look forward to staying at your hotel again in the future.