Hans S., Oct 29, 2026

We have been twice this hotel in the last 6 months. We love it and will return again soon. Great service starts the minute we walk up to reception.

Angela K. H., Oct 26, 2026

If you’re looking for luxury, class, and elegance in Mariánské Lázně, Swissôtel is the perfect address. Our check-in was smooth and welcoming, and the staff truly deserve special recognition. From the parking garage team to the reception and other hotel facilities, everyone we encountered demonstrated exceptional professionalism, friendliness, and attention to detail. Despite being a relatively large hotel, it never felt overcrowded, which added to the overall feeling of comfort, exclusivity, and relaxation. The breakfast was exceptional, with an impressive variety of choices to suit different tastes. It was definitely one of the highlights of our stay. One small area for improvement: The breakfast service would benefit from having more staff available to clear tables. We noticed that only one staff member was collecting used dishes and cutlery, which seemed like too much work for one person. As a result, some tables remained uncleared for a while. Additional staff during breakfast would help maintain the same high standards of cleanliness and service that the hotel delivers in other areas. Overall, we had a wonderful experience. Swissôtel combines luxury, comfort, and outstanding professionalism, and we would happily recommend it to anyone looking for a refined hotel experience in Mariánské Lázně.

Tero A., Oct 22, 2026

I enjoyed the hotel services. For some reason my car's navigation system didn't guide exactly to the hotel. Also parking slots in the garage are quite narrow.

Jan S., Oct 06, 2026

My wife and I stayed at Swissôtel Mariánské Lázně from 2 to 4 October and were truly impressed with the entire experience. The hotel’s modern design, high-quality materials and attention to detail create a wonderful atmosphere of comfort and luxury. Our room was beautifully furnished, with an exceptionally comfortable bed and luxurious bed linen. The wellness facilities were superb, and the fitness room was very well equipped. The food was excellent throughout our stay. Breakfast deserves a special mention: the selection was incredibly generous with an outstanding variety of food. The impressive rooftop bar is another highlight, with a lovely seating area for evening drinks. The service was exceptional. Everyone, from the housekeeping team to the hotel management, was welcoming, professional and helpful. Combined with the hotel’s excellent location, this made our stay truly memorable. We were delighted with our visit and consider Swissôtel Mariánské Lázně one of the best spa and wellness hotels in the Czech Republic.

Adam B., Sep 29, 2026

Great Finnish sauna and very comfortable beds. A pleasant and helpful lady in the café. A shortage of sauna sheets in the spa area. An issue redeeming the voucher for a "Signature drink" at the Pod Oblaky bar—apparently, it was valid only for one specific alcoholic drink containing Becherovka. However, when we went to the Bohemian bar in the lobby, the voucher could be used for any Signature drink, including non-alcoholic options. The door to the staff-only area near room 4301 is broken, and the frequent closing of the door creates noise that carries into the room. Breakfast service is poor regarding clearing tables and resetting cutlery; once staff remove a plate and cutlery, they do not replace the cutlery, so guests naturally have to take it from other tables, leaving those tables without cutlery. Additionally, our order from the à la carte menu was forgotten; we had to follow up—or rather, re-order—after 20 minutes.