Altaf B., Sep 11, 2026

50-50, not amazed since I visited numerous hotels in last 20 years . Room is not at all suitable for 3 occupants ( adults) . We booked with extra price with Partial Kibla view ( but can’t view partial even ) . Honestly very bad experience. Need to improve a lot and be honest with the pilgrims .

Fouziya L., Sep 11, 2026

Usually one of my go-to hotels, but it seems to have remained unchanged for too long. The facilities feel outdated, and I left disappointed with my overall experience this time. The first room I was assigned had a very strong insecticide smell that persisted for days. I was then moved to another room that was presented as an upgrade, but it was hardly an improvement. The air conditioning was so noisy that sleeping with it on was impossible, the shower drain repeatedly clogged throughout my week-long stay, and the towels often smelled unpleasant. On a positive note, the breakfast remains excellent, with a great selection and quality, and the daily housekeeping service was consistently efficient and well done. Unfortunately, my experience at the front desk was also disappointing. Mazen was particularly unpleasant and, at times, came across as condescending, which did not help when trying to address the issues encountered during my stay. Sadly, what used to be one of my favorite hotels no longer offers the level of comfort and quality I once enjoyed.

M W. K., Sep 11, 2026

Very clean and good ambiance

Fathima S. F., Sep 09, 2026

Swissotel very near to Haram and have direct access to clock tower shopping mall and prayer hall in P9. Breakfast was amazing, many varieties are available. I would definitely recommend the hotel and would stay on my next visit in shaa Allah.

Mazhara C., Sep 09, 2026

Receptionist very generous and kind for us to use the rooms beyond our scheduled time. Personal gratitude to the individual providing the service.