Farah K., Jan 08, 2026

The hotel was clean and well located, and having a view of the Haram made our stay especially beautiful. We had booked breakfast, which was disappointing given the price we paid. The selection was very basic and did not meet expectations. The Pakistani/Indian dishes were far from authentic, and the hotel would benefit from hiring experienced Pakistani chefs. On one day, the main curry dish was liver curry, which was particularly disappointing, as liver is usually considered a side delicacy rather than a main dish. The rooms and bathrooms were clean and well maintained, with all necessary amenities provided. The hotel lifts were efficient and readily available, with no long waiting times. Reception service could be improved, as there were long queues; however, given that we visited during the busiest time of the year, this was somewhat understandable. The housekeeping and porter staff were well organised, friendly, and very helpful. Overall, it was a pleasant stay.

Omar F., Jan 08, 2026

Need better room service and better cleaning with check list for daily needs like proper coffee, water including clean and repairing bathroom, and AC controll proper system for our requirement etc. we like very much this hotel ❤️😊

Asmaa K., Jan 08, 2026

We booked a short stay to discover Swissôtel Maqam and reserved a room with a Kaaba view, which was indeed very nice. The room was not very large and looked a bit old, but it was clean. Breakfast was good, and we also visited the lounge. The buffet was okay, and I particularly enjoyed the fresh mango juice.

Amirul A. S. B. M. Y., Jan 07, 2026

The Swissotel team service and hospitality was superb throughout our stay. The hotel is well located and please book the full Kaabah view if you can. You will not regret it.

Saajida E., Jan 07, 2026

Upon checks in being an Accor member , I expected to be given what I had booked . I booked a 40 square metre room but upon room allocation when I got to my room I noticed the room very small and not the size I had booked . When I went back down to reception to explain my issue , the manager refused to entertain my problem and insisted there were no other rooms available yet they were checking in many other visitors . So only after I threaten to report her to Accor head office did she agree to see what she could do manager 2 hours then gave me a larger room , the one I had booked. Pathetic service