Abdul R. D., Nov 29, 2025

It was very difficult to access due to traffic, the car entrance itself was basically hidden, and the security was just as confused and gave us wrong directions every time we asked. The parking is expensive when this should be an inclusive stay considering the unit rate, which was very inconvenient. The hotel room itself was nice with a wonderful view so that was lovely. There was a constant supply of water which was great. Everything was clean and neat. The sound system for Adhan was a nice touch as well. There was an incident where I called multiple times on the phone for a bellman (the first time I called, they answered but then 13 minutes passed with no one coming up, this is when I decided to call again) who took a while to finally arrive, but his service was great. The breakfast was amazing and well-made with lots of great options (the multicultural food was lovely to see) and was all fresh. The juice however wasn't that great and wasn't fresh, the milk also tasted odd. Coffee service was overwhelmed.

Mohammad H. A., Nov 29, 2025

I have booked this accommodation via Accor Mobile App., and I have booked this room specifically due to its unique view over The Holy KAABA. (1) But 2 days before I arrived, I have received a very rude email from a reservation agent "his name is: Muhanad Al Hawsawi", he wanted me to pay down payment although my booking via Accor App. was very obvious that payment will be settled upon Check In in add to the fact that I spent almost 18000 reward points in this accommodation, When I told him this truth, he insisted on that I should pay or booking would be cancelled and he started to call me "Dear Guest", then his manager "her name is: Hanaa Al Ghates" sent me the same meaning while calling me "Dear Guest", then when I sent her that I shall complaint to Accor, they retreated, and advised that I can settle the payment upon Check In. (2) Again Mr. Muhanad Al Hawsawi refused to make me a transfer from Jeddah Airport to hotel but after I settle the transfer cost in advance. (3) My booked room was described in the Accor Website that It is 40 Square Meters, but I very doubt that especially that I was accommodated in a 37 square meters in Madinah and It was larger than that one in Makkah. (4) I have sent an email to the hotel 24 hours prior to my Check out Day asking for late check out for 30 minutes to be able to pray El-Dhure, which is one of my rights as "SILVER MEMBER", but no reply so far. and on the day of Check Out, I had a message in front of my door that hotel is having high arrivals, So, late check out for 2 hours means 50% of rate per room per night and late check out for more than 2 hours means full rate per room per night. (By the way, It is very old policy in preventing the requests of late Check out and it reflects a very short vision from the Rooms Division) Your Front desk team have succeeded to let me know that I am not welcome in the hotel and that they don't know enough about ACCOR and its concepts. Only Ms. Asrar Mulla from Guest Relations was very friendly. (5) Breakfast in your huge restaurant is a very hard experience, and I hope that you may consider provide another restaurant for members of Accor Loyalty program. Rest of staff of the hotels are friendly and very polite

Saqib A., Nov 29, 2025

Will not book again

Abdulaziz K., Nov 28, 2025

Room and service was great!

Farsaad N., Nov 28, 2025

It was really good . Everything was fine