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  • Swissotel Grand Shanghai - entrance exterior view
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Swissôtel Grand Shanghai

Guest Services

Swissotel Grand Shanghai Guest Services

plus icon BABYSITTING

Our housekeeping department will be pleased to assist you with reliable babysitter arrangements. Please note that we arrange this service on behalf of our guests. Swissotel Grand Shanghai accepts no responsibility for any injuries, damages or other claims resulting of or caused by service or the babysitter. One day advanced request for this service is required.

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plus icon BELL STAFF

Bellmen are located at the main entrance of the hotel. They will be happy to assist you with porterage and luggage storage.

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plus icon BUSINESS CENTRE

Our Business Centre at 2nd Floor is from 07:00 - 23:00. Facilites includes two complete workstations with printer and high speed internet access.

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plus icon CHECK-IN / CHECK-OUT

Check-in time is 2:00 p.m. Check –out time is 12:00 noon

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plus icon CONCIERGE SERVICES

Our Concierge will be pleased to assist you with your individual Shanghai and surrounding cities programme. Please contact us at Tel: +021 53559898*6130 or email concierge.shanghai@swissotel.com for sightseeing tours and more.

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plus icon CURRENCY EXCHANGE

Foreign currency may be exchanged at the Front Desk at the hotel’s current exchange rate.

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plus icon ELEVATORS

For security reasons, the guest floor elevators are only accessible with your room key card.

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plus icon EXPRESS CHECK-IN/OUT

Guest can fill in express check-in /out form which you can get from Front Desk.

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plus icon GIFT SHOPS

Our gift shop is located at the 1st floor hotel lobby.

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plus icon HIGH SPEED INTERNET ACCESS

High speed internet access and Wi-Fi is available in all guest rooms and public area.

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plus icon HOUSEKEEPING

Our Housekeeping department will be pleased to take care of your special requests such as: Baby cot, laundry service, dry cleaning, air freshener, pressing service, pillow service and more.

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plus icon LAUNDRY SERVICES

We offer you regular and express laundry service from Monday to Sunday. Please fill in the laundry form with your name, your room number and the number of items.

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plus icon LOST & FOUND

Swissotel Grand Shanghai will keep the guest’s lost item in the storage for 3 months to 1 year depending on the value of the items.

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plus icon MEDICAL SERVICES

Please notice that by law we are not allowed to issue medicine. Should you need any medicine, we will arrange to pick it up on your behalf from a nearby pharmacy.

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plus icon MINI FRIDGE

Each room is equipped with a mini fridge, including drinks, wine and snacks.

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plus icon PARKING

Swissotel Grand Shanghai can provide underground parking space. The charge is RMB 10 per hour with a maximum of RMB 80 per 24 hours period for one entry. The parking fee is calculated by the hour, and less than an hour will be charged as one hour. For parking in excess of 24 hours, each additional hour will be charged at the hourly rate (RMB 10 per hour) again with a maximum of RMB 80 per 24 hours period for one entry.

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plus icon POSTAL SERVICES

Our Swissôffice on 2nd floor can assist the delivery service.

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plus icon PET POLICY

Guest is not allowed to bring the pet into the hotel.

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plus icon ROOM SERVICE

We offer you 24-hours Room Service with a wide range of food and beverages.

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plus icon SAFE DEPOSIT BOXES

Every room provides a safe deposit box. Alternatively you may use the hotel safe at the Front Desk. Swissotel Grand Shanghai takes no responsibility for valuables left in your room.

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plus icon SKI & BIKE STORAGE

In-house Guest can store the Ski & Bike in our hotel storage.

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plus icon SWISSOTEL KIDS ROOM

Swissotel Grand Shanghai offers Accommodated in two connecting or adjoining rooms, your kids are just one door away and appreciate the room set up with age specific linen, toys and amenities. offer the plush toys and kids shower amenity for the kids.

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plus icon TRANSPORTATION SERVICES

Rental car service, limousine service or airport transfers can be arranged by our Concierge at 1st floor. Prices are on request.

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plus icon WHEELCHAIR ACCESSIBILITY

Most areas of the hotel are accessible to those using wheelchairs. Furthermore Swissotel Grand Shanghai offers wheelchair rental service and 2 disabled friendly rooms. Please contact our Concierge in advance.

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Book Now
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1 Yu Yuan Road, Jing An District, Shanghai 200040, China

Telephone : +86 21 5355 9898

shanghai@swissotel.com

STAY CONNECTED

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