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Guest Services


Our housekeeping department will be pleased to assist you with reliable babysitter arrangements. Please note that we arrange this service on behalf of our guests. Swissotel Grand Shanghai accepts no responsibility for any injuries, damages or other claims resulting of or caused by service or the babysitter. One day advanced request for this service is required.


Bell Staff
Bellmen are located at the main entrance of the hotel. They will be happy to assist you with porterage and luggage storage.


Business Centre
Our Business Centre at 2nd Floor is from 07:00 - 23:00. Facilites includes two complete workstations with printer and high speed internet access.


Check-In / Check-Out

  • Check-in time is 2:00 p.m.
  • Check –out time is 12:00 noon


Concierge Services
Our Concierge will be pleased to assist you with your individual Shanghai and surrounding cities programme. Please contact us at Tel: +021 53559898*6130 or email for sightseeing tours and more.


Currency Exchange
Foreign currency may be exchanged at the Front Desk at the hotel’s current exchange rate.


For security reasons, the guest floor elevators are only accessible with your room key card.


Express Check-In/Out
Guest can fill in express check-in /out form which you can get from Front Desk.


Gift Shops
Our gift shop is located at the 1st floor hotel lobby.


High Speed Internet Access
High speed internet access and Wi-Fi is available in all guest rooms and public area.


Our Housekeeping department will be pleased to take care of your special requests such as: Baby cot, laundry service, dry cleaning, air freshener, pressing service, pillow service and more.


Laundry Services
We offer you regular and express laundry service from Monday to Sunday. Please fill in the laundry form with your name, your room number and the number of items.


Lost & Found
Swissotel Grand Shanghai will keep the guest’s lost item in the storage for 3 months to 1 year depending on the value of the items.


Medical Services
Please notice that by law we are not allowed to issue medicine. Should you need any medicine, we will arrange to pick it up on your behalf from a nearby pharmacy.


Mini Fridge
Each room is equipped with a mini fridge, including drinks, wine and snacks.


Swissotel Grand Shanghai can provide underground parking space. The charge is RMB 10 per hour with a maximum of RMB 80 per 24 hours period for one entry. The parking fee is calculated by the hour, and less than an hour will be charged as one hour. For parking in excess of 24 hours, each additional hour will be charged at the hourly rate (RMB 10 per hour) again with a maximum of RMB 80 per 24 hours period for one entry.


Postal Services
Our Swissôffice on 2nd floor can assist the delivery service.


Pet Policy
Guest is not allowed to bring the pet into the hotel.


Room Service
We offer you 24-hours Room Service with a wide range of food and beverages.


Safe Deposit Boxes
Every room provides a safe deposit box. Alternatively you may use the hotel safe at the Front Desk. Swissotel Grand Shanghai takes no responsibility for valuables left in your room.


Ski & Bike Storage
In-house Guest can store the Ski & Bike in our hotel storage.


Swissotel Kids Room
Swissotel Grand Shanghai offers Accommodated in two connecting or adjoining rooms, your kids are just one door away and appreciate the room set up with age specific linen, toys and amenities. offer the plush toys and kids shower amenity for the kids.


Transportation Services (i.e. Airport Transfers, Car Rentals)
Rental car service, limousine service or airport transfers can be arranged by our Concierge at 1st floor. Prices are on request.


Wheelchair Accessibility
Most areas of the hotel are accessible to those using wheelchairs. Furthermore Swissotel Grand Shanghai offers wheelchair rental service and 2 disabled friendly rooms. Please contact our Concierge in advance.




Arrival Date

Departure Date


Adults Children
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Promotion Code


Phone Reservations

+1 506 388 6948 (Toll Number)

  • Australia
  • 1 800 121 043
  • China
  • 4001 200 636
  • rance,Metropolitan
  • 00 800 6379 4771
  • Germany
  • 00 800 6379 4771
  • Switzerland
  • 00 800 6379 4771
  • UnitedKingdom
  • 00 800 6379 4771
  • HongKong
  • 800 90 8276
  • India
  • 1800 100 8147
  • Japan
  • 0120 951 096
  • Singapore
  • 1800 232 5901
  • UnitedStates
  • 1 800 637 9477
  • Canada
  • 1 800 637 9477
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All reservations on enjoy a room upgrade* and late checkout*. *Subject to availability upon arrival. Limited time offer.