Thomas M., Sep 09, 2026

Hotel is in a good location with customer orientated staff. Staff tries to compensate for aging feeling of the building and equipment. Food is great

Jiawei X., Sep 04, 2026

I had a very pleasant stay at Swissotel Grand Shanghai. The room was clean, comfortable and well maintained, and the staff were friendly and helpful. The hotel is in a great location, with plenty of restaurants, shops and attractions nearby. Everything was convenient and hassle-free, which made my stay very enjoyable. I would definitely consider staying here again when I’m in Shanghai.

Kevin W., Aug 27, 2026

The female staff are all very friendly and helpful but the male staff are the opposite

Tanya G., Aug 07, 2026

The hotel is so well located- in the heart of the bustling Jing A district with malls, eateries, metro station, Jing A temple all just a short walk away. The rooms are well appointed and the mattress and bed is super comfortable. There was just one problem with the stay- as Gold members at Accor properties through out our stays we got complimentary breakfast for the two of us- at Sofitel and Pullman both. But here they gave us complimentary breakfast for just one of us on each of our 4 days. Despite our request to let both of us enjoy the breakfast twice instead of all four days they could not accommodate us- which was downright strange and inhospitable. In such a case you rather not offer complimentary services at all rather than give half a service.

Dmitrij S., Aug 01, 2026

I have stayed at this hotel many times over the years and it continues to be one of my favourite places to stay in the city. What keeps bringing me back isn't just the location or the facilities (both fantastic whether you are in Shanghai on business or pleasure), it's the consistency with which this hotel manages to deliver every time. The rooms are comfortable and well maintained. The Executive Lounge is another real highlight. The breakfast is excellent, the evening happy hour - superb. It is one of the best lounge experiences I have had in China. The team, however, is what make this hotel stand out. Tim at reception was exceptional as always, making check-in quick, friendly and effortless. A special thank you to Elaine Hu for her genuine willingness to help and for going the extra mile to assist. Thumbs up to Chris, Leticia, and the entire Executive Lounge team for their hospitality, attentive service and the care they showed towards special requests. I also want to recognise the gentlemen at the door - they worked super hard with welcoming and assisting with suitcases despite the scorching Shanghai heat in July. Thank you to everyone for another wonderful stay. I already look forward to my next visit!