Swissotel Quito

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Swissôtel Quito

Guest Services

Swissotel Quito Guest Services

plus icon Bell Staff

Bellmen are located at the main entrance of the hotel. They will be happy to assist you with porterage and luggage storage.

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plus icon Business Centre

Our Business Centre at the Front Desk is available to you 24 hours a day at no charge. Facilities include two complete workstations with printer and high speed internet access.

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plus icon Check-In / Check-Out

- Check-in time is 3.00 p.m.
- Check-out time is 12.00 noon.

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plus icon Concierge Services

Our Front Desk will be pleased to assist you with your individual Quito programme. Please contact us at Tel +593 02 256 7600 or email us for musical and theatre tickets, sightseeing tours and more.

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plus icon Currency Exchange

Foreign currency (maximum value US Dollars 100,00 per day) may be exchanged at the Front Desk at the hotel''s current exchange rate.

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plus icon Elevators

For security reasons, the guest floor elevators are only accessible with your room key card.

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plus icon Internet Access

Complimentary internet access and free WiFi is available in all guest rooms and public area.

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plus icon Housekeeping

Our Housekeeping department will be pleased to take care of your special requests such as: Baby cot, laundry service, anti-allergenic bed linen, dry cleaning, air freshener, pressing service, pillow service and more.

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plus icon Laundry Services

We offer you dry cleaning service from Monday to Sunday. Please contact Housekeeping before 8.00 a.m. for same day delivery and your items will be collected accordingly. Please fill in the laundry form with your name, your room number and the number of items. For laundry delivered to Housekeeping between 8.30 a.m. and 1.00 p.m. for same day delivery, a surcharge of 50% will apply. On Saturdays 50% surcharge will apply, on Sundays and bank holidays 100% surcharge will apply.

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plus icon Medical Services

If you need medical assistance, please contact the Front Desk or the Manager on Duty day and night. Please notice that by law we are not allowed to issue painkillers or similar. Should you need any medicine, we will arrange to pick it up on your behalf from a nearby pharmacy. Oxygen tanks are available at a cost.

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plus icon Pet Policy

Pets are not allowed.

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plus icon Room Service

We offer you 24-hours Room Service with a wide range of food and beverages.

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plus icon Safe Deposit Boxes

Every room provides a safe deposit box. Alternatively you may use the hotel safe at the Front Desk. Swissotel Quito takes no responsibility for valuables left in your room.

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plus icon Swissotel Kids Room

Swissotel Quito offers Kids Rooms for children from 0 – 17 years of age. Accommodated in two connecting or adjoining rooms, your kids are just one door away and appreciate the room set up with age specific linen, toys and amenities.

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plus icon Tax Information

All prices are including value added tax, service and city tax.

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plus icon Transportation Services

(i.e. Airport Transfers, Car Rentals, etc)
Rental car service, luxury car service or airport transfers can be arranged by our Front Desk. Prices are on request. Please contact us at Tel +593 02 256 7600 or email

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plus icon Wheelchair Accessibility

All areas of the hotel are accessible to those using wheelchairs. Furthermore Swissotel Quito offers 6 disabled friendly rooms with roll in showers.

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