Altaf P., Jan 06, 2026

Our stay at Swiss Al Muqam Hotel was not just a hotel experience, but a truly meaningful, comforting, and memorable journey, made exceptional primarily due to the outstanding management and personal care provided by Mubtaga Manager. From the very first point of contact until the moment we departed, every aspect of our stay was handled with professionalism, warmth, and genuine human care that is extremely rare to find in today’s hospitality industry. The reservation process itself was smooth, efficient, and completely stress-free. All arrangements were handled clearly and professionally, with no confusion or delays. From the outset, it was evident that the hotel places strong emphasis on guest satisfaction, organisation, and clarity. This gave us confidence even before arriving that our stay would be comfortable and well managed. What truly distinguishes Swiss Al Muqam Hotel from many other hotels is the personal involvement of Mubtaga Manager. She does not operate like a distant or purely administrative manager; instead, she takes personal responsibility for guests and ensures that their stay is genuinely positive. Her approach reflects true hospitality rather than simply service delivery. The most remarkable and touching aspect of our stay was the care and respect shown towards my mother. Mubtaga treated her with the same dignity, kindness, and attention as he would treat her own mother. This level of respect and emotional intelligence is incredibly rare and deeply appreciated, particularly when travelling with elderly family members. She always ensured that she was comfortable, respected, and well looked after, which gave our entire family peace of mind throughout the stay. One of the strongest reasons we continue to choose Swiss Al Muqam Hotel repeatedly is the trust we have in Mubtaga Manager. She is always available, responsive, and reliable. She answers phone calls promptly, even during late night hours, which demonstrates an exceptional level of commitment and responsibility. Knowing that there is someone dependable at all times removes stress and allows guests to focus fully on their spiritual and personal experience. Many arrangements were thoughtfully made in advance, often without us even needing to ask. This proactive approach made our stay extremely smooth and comfortable. Requests were handled efficiently, calmly, and with a positive attitude. There was never a sense of inconvenience or delay, which is something guests truly value, especially during busy and spiritually significant visits. The hotel’s location is excellent and highly convenient. It is ideally situated for those wishing to stay close to the Haram, making access easy and manageable, particularly for elderly guests. The convenience of the location added greatly to our overall comfort and experience. We stayed in a Kaaba view room, which was an incredible blessing and a deeply moving experience. Being able to see the Kaaba directly from our room added immense spiritual value to our stay. Waking up and spending quiet moments with such a view created memories that will stay with us forever. This alone made our stay extraordinary, and the fact that it was arranged seamlessly reflects the attention to detail provided by the hotel management. The food service at Swiss Al Muqam Hotel was excellent. The quality, freshness, and taste of the food were consistently very good. There was clear attention to hygiene, presentation, and variety. The dining experience was comfortable and well organised, making meals enjoyable rather than rushed or stressful. The lounge area was another highlight of our stay. It was clean, comfortable, and welcoming — a perfect space to rest and relax after long hours. The environment was calm and peaceful, and the staff working in the lounge were polite, attentive, and respectful. This added another layer of comfort to our experience. Throughout our stay, Mubtaga Manager regularly checked in to ensure everything was going well. This continuous care and attention demonstrate true leadership and pride in service. It is clear that she leads by example, and this is reflected in the behaviour and professionalism of the entire hotel team. What sets Swiss Al Muqam Hotel apart is not just the facilities or the location, but the people — particularly Mubtaga Manager. Her sincerity, reliability, and personal involvement transform a standard hotel stay into a truly positive and reassuring experience. Guests are treated with respect, empathy, and genuine care, which builds long-term trust and loyalty. Because of this exceptional service, Swiss Al Muqam Hotel has become our first and only choice whenever we plan our stay. The main reason for booking repeatedly is the confidence we have in Mubtaga Manager’s ability to ensure comfort, dignity, and peace of mind for our family, especially my mother. This hotel is highly recommended for families, elderly guests, and anyone seeking a comfortable, respectful, and spiritually enriching stay. If you value personal care, trust, reliability, and genuine hospitality, Swiss Al Muqam Hotel is an excellent choice. And if you are fortunate enough to be supported by Mubtaga Manager, you can be assured that your stay will be handled with sincerity, professionalism, and heartfelt care. Our experience was not just positive — it was reassuring, meaningful, and deeply appreciated. Thank you to Mubtaga Manager and the entire Swiss Al Muqam Hotel team for making our stay so comfortable and memorable. We look forward to returning again and again.

Mhd S. O., Jan 06, 2026

The view is amazing, as seen in the pictures; the rooms are nice, and the food was so good.

Novera R., Jan 06, 2026

I loved my stay there; however, they could seriously upgrade their pillows, as all of them were very uncomfortable to sleep on.

Farah S., Jan 06, 2026

The issue issue I faced was although I booked 2 rooms together but my aged parents were on another floor and I was on another which made it quite inconvenient for me.

Asli H., Jan 06, 2026

Excellent hotel.