Mahmood S. S., Jan 26, 2026

Excellent stay just had a mishap at breakfast where a light for one of the buffet stands crashed on my plate. Chef looked at me as if I did it and did not apologise although seems like when he moved the pita tray it hit the light. Assistant manager Saleh was great however and showed what real service is in stead

Jasim J., Jan 26, 2026

Swissotel Al Maqam Makkah is now the official bench mark in hospitality in clock tower. Everything was so easy and accessible. Purely world class.

Zaibunnisa B., Jan 26, 2026

It was like dream come true, superb experince, well mannerd staff, mouth watering buffet breakfast

Mehmet D., Jan 26, 2026

Although I have never experienced any issues with credit card payments anywhere before, I was unable to complete the payment through your mobile application despite trying multiple times. Even though I made two room reservations under the same name, the rooms were not only not next to each other or on the same floor, but not even in the same building block, which caused us significant difficulty. The restaurant is very far away, the rooms are very poorly designed, and housekeeping is inconsistent and disorganized. Overall, the hotel is extremely crowded, and considering the number of guests it accommodates, the common and waiting areas are far too limited and insufficient

Ayesha S., Jan 26, 2026

Being a Gold Member, i was not offered a room upgrade which was bit disappointing.