Annurrahman M. A. D., Oct 17, 2025

Our stay here was very pleasant. All the services were excellent, but what we found lacking was the lack of food variety for Indonesians.

Silvia H., Oct 17, 2025

The hotel is very well located, thoigh we booked a junior suite looking partially on kaaba we couldn't enjoy the view due to cleanless of the windows that seems not been cleaned for a long time. Also rooms needs renovation. The khairat restaurant is extremely nice, large space fits all, staff are cery nice and do have food varities.

Neal N., Oct 17, 2025

Decided to cancel my reservation after stepping in my room and noticing that it smelled of strong mold/mustiness. The manager on duty was kind enough to switch my rooms, but the second room was no better. I would suggest cleaning out your AC system. I ultimately had to request to cancel my reservation and switch hotels

Rusel M., Oct 17, 2025

The reception didn’t help and the restaurant not good

Awatef N., Oct 16, 2025

One of the best and most memorable experiences I’ve ever had in Makkah was my stay at Swissotel Al Maqam. Everything was truly exceptional — the service, reception, room cleanliness, food quality, and the hotel’s perfect proximity to the Holy Haram. A special thanks to Mr. Saleh at the reception for his kindness and professionalism, and to Sayan, the room attendant, for his honesty and attention to detail. My sincere appreciation also goes to the entire team — from the management to all supervisors and staff — for their outstanding dedication and hospitality. Swissotel Al Maqam truly deserves to be recognized as one of the best hotels in Makkah in every aspect. A wonderful experience that I highly recommend with gratitude and confidence.