Predrag S., Sep 11, 2025

We stayed at this hotel as a family and chose it specifically because, during the booking process, we were told it offered a sauna, a Turkish bath, and a swimming pool. At no point were we informed that the sauna and Turkish bath were out of service. Upon arrival, however, we discovered that both facilities were unavailable, yet we were still charged the full price without any adjustment or prior notice. This is extremely disappointing and unacceptable for a hotel of this standard. From room number 229. ( S. Predrag )

Andrew H., Sep 10, 2025

We thoroughly enjoyed our stay and got explore the area. Everyone was friendly and helpful and we can wait to return.

Catherin L., Sep 04, 2025

The hotel is very good and good service. Short walk to the ski lift. Nice view also in the summer. The restaurant and staff was great. Top service. Great breakfast. Lovely area if you want to sit outside the hotel. The room was fantastic.

Vincent R. V. D. G., Aug 31, 2025

Disappointed about the Swissotel brand. The fact that I could not take some sandwiches which I prepared during the breakfast, to the room was really a bad approach from the restaurant manager at the breakfast buffet. Please spare me such behaviour. Also please check the breakfast buffet because I suspect them for reusing food, like bacon, of the previous day. Also check the offered ‘menu’ of the dinner (half-board), this is not a Swissotel level. Also my clothes got during when I sat on the seats of the terrace. The wood heating system causes black smoke which is on all seats of the terrace. My clothes were dirty with black spots. Also the terrace floor is in some places defect and your foot can disappear in a whole. From my point of view Swissotel should not have committed themselves so such a speculative project development. I will not book Swissotel anymore.

Ana M., Aug 29, 2025

Hotel and rooms are great, hotel facilities are very good, very expensive restaurant