Mohammed A., Nov 24, 2025

It needs to care about wayfinding in the building to reach the looby in particular for first time visiting

Mirza, Nov 24, 2025

This was our third stay at the hotel, as we have always appreciated its good location within the mall. Unfortunately, this visit fell short of expectations and we noticed a significant drop in standards. Check-in was unpleasant. We arrived early at 2:30am, having paid in advance and arranged with the reservations team for an early check-in, but were still asked to wait until the time we had notified them, despite the room already being ready. The manager, Saber, was unhelpful and even rude to another guest waiting behind us. Room cleanliness was disappointing. The comforter had black stains, and staff admitted it was an old comforter that should not have been used. Although they apologised, this should not happen in a hotel of this standard. Breakfast service was poorly managed. At around 9:20am on the first morning, the crowd was average, yet tables were not cleared promptly and only two staff were available on the floor. There was no manager supervising the area. We only saw a manager briefly on the third morning. The fourth morning was slightly better managed, and on the last day one staff member on the floor was particularly helpful. Overall, despite this being our third stay, the service and quality have dropped noticeably. We hope management takes these issues seriously and improves the guest experience.

Tsalkin M., Nov 23, 2025

Thank you for erlier check in and room upgrade! Breakfast was simple, and every year there is less choice, and the same dishes were served the whole time, with no fish or seafood.

Mr Q., Nov 23, 2025

Everything is so good, spacious room, breakfast is awesome and all the staffs are so humble and cooperative

Kashif Q., Nov 23, 2025

It was comfortable and despite of some lagging’s it was overall very good experience.