Book with Confidence : Flexible cancellation and safety protocols
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As health and wellbeing go hand in hand, we invite you to discover something truly Swiss: Vitality.
As we uphold sustainability standards wherever we go, it’s included free of charge with every stay.
Let’s share a warm smile and a genuine welcome. The best of Swiss values are in each of us.
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Designed by renowned Chicago architect Harry Weese, Swissotel Chicago is an award-winning luxury hotel overlooking the Chicago River and Lake Michigan, and just steps from the Magnificent Mile. The distinctive 4-diamond, all-glass hotel offers spectacular wrap-around views from Navy Pier to Millennium Park, 662 guest rooms and suites, five premier ballrooms, state-of-the-art penthouse fitness centre, and spotless European-style service.What you will love:Newly renovated sleek accommodations: 662 generously over-sized luxurious rooms and suites, with a full range of exclusive amenities.Stay Active: Take your workout to a new level our newly designed Penthouse Fitness Centre, with panoramic views from the 43rd-floor or join us for one of our daily Vitality fitness classes.A Taste Of Chicago: Featuring The Palm, a city tradition, along with our lobby lounge, Amuse.Flexible Event Space: 65,000 Sq. Ft. to fit your needs, everything from small meetings to large conferences to that perfect wedding reception in our 42nd-floor ballroom, Élevé. To virtually tour our meeting and event space, click here
We are taking every precaution to remain a safe space for all who visit by following all protocols set by global, national and local health authorities, we have heightened our already rigorous cleaning procedures, and introduced supplemental preventative measures as advised by an international team of experts in hygiene and safety. Our hotel has also adopted more flexible conditions to help our guests shift their travel plans as needed.
4.4
5,487 reviews
S R., Mar 16, 2023
The hotel will not allow a last minutes stay change (from 3 nights down to 2 nights due to travel schedule change) and insisted on charging the extra night for the two rooms that I booked for my overseas suppliers. Addition, they charged an extra "deposit" of $1087.47 in addition to the two room's charges and will not return that amount. I tried to inquire for my overseas suppliers and was told that I cannot speak for them (they will have to contact the hotel themselves) and that the "deposit" should be returned after 7 to 10 days. Well, it's been more than 10 days now. Also, my credit card has a mystery charge of $262.49 and pending $100 "deposit" charge since March 3 even though when I checked out, I was told that the room is already paid for (by my company) and there is no other fee (I didn't use any consumables from the room or hotel). I called Swissotel and the CS rep initially denied the extra charge but later said that she will contact my credit card and get back to me right away. That was 4 days ago. I have not heard back from Swissotel except receiving a request to leave a review.
Frequent T., Mar 14, 2023
Couldn't have been better. I was able to get an early check-in which is always great. Breakfast at the restaurant was perfect, nice quiet and comfortable room, good all around.
Joseph C., Mar 14, 2023
While most of the stay was great, on the day prior to check out my room was cleaned even though the “do not disturb “ sign was on the door. I had preferred to not have someone in my room. When I checked out the staff responded appropriately to the complaint and were wonderful.
Unknown, Mar 13, 2023
Ashley, Mar 13, 2023
The staff was so wonderful and friendly. The hotel itself was beautiful, clean and classic.
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