Nodirbek B., Oct 06, 2025

We recently stayed at SwissHotel in Sharm El Sheikh. The rooms are excellent fully renovated, very clean, and comfortable. The food was decent, and overall service was fine. A special thanks to Amr who helped us with our baggage on arrival he was great. We also really enjoyed the entertainment – that was definitely Rixos-level. However, the service itself did not feel up to Rixos standards. We booked this hotel because it is advertised as managed by Rixos, and naturally we expected the well-known Rixos level of hospitality. In reality, the staff were okay, but not as friendly, polite, or attentive as what we’ve experienced at true Rixos resorts. It wasn’t bad, and we didn’t have any major issues, but it didn’t match the expectations set by the brand. On the downside, the beach is far below expectations: no pontoon or pier, and nothing has really been developed there. We stayed in the second line, and the buggy service to the beach was inconvenient. The waiting stop does have a small shade, but it is not enough for everyone, so standing under the 35°C sun at noon with kids and a stroller was very uncomfortable. Coming back was fine, but going down to the beach was always a struggle. It’s also important to note that the second line is for families, while the first line is adults-only. In reality, almost everyone stays in the second line, and even many guests from the first line end up coming over to use the facilities there. The first line did not look renovated and, while okay, was not nearly as nice as the updated second line. For families, especially with babies or strollers, being placed at the very backside of the second line is not practical. It’s much better to request a room closer to the main restaurant to avoid long walks and waiting. Overall, the rooms and entertainment were very good, but the beach setup, buggy transport, and service level need serious improvement if the hotel wants to truly meet the Rixos standard it promotes

Tracey S., Oct 04, 2025

Had an easy check in at the hotel just a bit of a wait getting taken to our room. The room is lovely we have a sofa big king bed and the shower is huge!! There’s always plenty of hot water and everyday our room and balcony have been cleaned to a high standard. We are on the family side in block 21 Breakfast So the main buffet restaurant does get busy but if you go about 8am there’s plenty of tables. Adults only can use the smaller restaurant across the road but there’s also another breakfast restaurant where the Italian is upstairs which doesn’t have as much as the main buffet but it’s really quiet. Not sure if many people know about this one. Lunch We used the forecourt for lunch which has pasta pizza etc the tables are always getting cleaned and there was plenty of seats. The adults only side also has a forecourt which is just a bit smaller (we haven’t used this) Pools There is so many pools to choose from. We are using the adults only one in the family side (no kids under 16 are allowed and they do stick to this) it has big thick cushions and pillows! These are amazing. There are fridges around most of the pool’s with water coke sprite juice and beer in. We are so close to the slide section yet really can’t hear them. You do get pool cards for your towels À la cartes We haven’t used the main buffet restaurant on a night apart from the first night we landed and there was a small selection of hot food which is served till the early hours. Sushi is adults only on the sky lounge. The food was amazing. It’s sushi as well as Chinese. The shrimps were to die for 🤤 Ali and his team really looked after us and made us feel very welcome Brazilian is where the forecourt is during the day. We thought we were being ignored here at first but they just bring you all the salad rice and garlic bread to your table. Which was amazing. They then come round with various meat on skewers so you can have which ever you want. We definitely want to go back there! Indian is upstairs near breakfast. Again they bring you a selection of naan popadoms and other things you then pick starters mains etc the food was good but this has been my least favourite so far. The Grill is another amazing restaurant again they bring all the salads etc to the table then bring a plate of bbq meats. We loved it here! There’s a QR code in your room to book restaurants but you can also see Reem (guests relations) who will book restaurants and help you with anything else. Her English is really good as well. There’s a swim up bar pool at the adults only that’s not in use you can see it as you walk to the beach. Would definitely use that if it was open I’m not keen on the cocktails at the tiki bar there’s too much syrup in for me. But Ali and Moaz made a good cocktail at the main outside bar and looked after us. The wine Prosecco and lager are all good. The staff are amazing and a tip goes a long way. The ice cream and coffee shop are all good. We had to pay for an iced frappe but was only a couple of dollars. We haven’t tried the donuts. We haven’t watched much of the entertainment but what we seen was good. The queen tribute was definitely one to watch. There isn’t many English here but it hasn’t ruined are holiday. ALL the staff work really hard and nothing is ever too much trouble. They have made our holiday one to remember. Thank you

Basil S., Oct 02, 2025

Good experience overall, mixed vibes from some of workers. some are amazing and very helpful others are less friendly if not tipped and give bad service or sometimes refuse. would recommend some change of worker.. Would come back.

Raadhiya K., Sep 30, 2025

Staff were very friendly

Jasurbek A., Sep 30, 2025

I reall enjoyed my stay.