Sumeet K., Sep 17, 2025

Definitely recommend this hotel to anyone visiting Brasov. My 9 rating is high because it is a beautiful property and I did find the staff extremely friendly, but do check the cons they are important too. Pros : - Fantastic location in Poiana Brasov which has amazing views to the mountains and great apartments, spacious balconies (2). very comfortable furniture. - Restaurant was also quite nice and food was good - Super clean hotel with great amount of space - Gold member upgrade given - Super friendly staff who was happy to welcome -Nice wet areas of pool and Jacuzzi Cons: - Cost cutting seemed to be evident theme, I stayed in many locations across Romania with Accor and non accor but in this hotel I felt cost cutting was being pushed. - So, I receive one small bottle of water, and you are not near shops where you can get water easily, perhaps they depend I order all the time or pay for it. Coffee machine had 4 capsules kept without a proper Nespresso box, no milk creamer in room, no option for teas, not hot water kelltle, no paper napkins next to washbasin in living room, no extra amenities other than basic. They did bring milk and tea options on asking, but when asked for coffee next morning they never brought that. - No gold member welcome amenity, they literally didn't even put a welcome card, so not sure what's up. - Never have I even been to any ACCOR 5 star where they didn't offer cocktails for welcome drink, only cheap beer/wine/juice/lemonade. They ALSO charged me for my second welcome drink quietly in the food bill, so I didn't get my second welcome drink as we were two and had two online vouchers but they prefer to make a paper which I didn't get. - Toilet paper could definitely be better. It was quite evident they are on cost cutting. - Gym was smaller than 10 sq m, which is something they cannot do much about but would be ideal to have a gym if I wish to return for ski season. - Smoke smell across hallways was also quite unpleasant. - I didn't find any place in bedroom where the air-conditioning was, it was only in living room, not sure how the air flows without any went, but that's a curiosity for us as it was a bit suffocating, if we closed the door. All in all I guess this place is a rare find and a hidden gem but they should work on not cutting costs at so many points. I will definitely return to see that those things are not there next time.

Carmen S., Sep 16, 2025

Is a nice, new hotel, super breakfast, very good service during breakfast. Staff was helpful and responsive. Was disappointing that the parking was not included at a 5 star hotel, I wouldn't expect to have to pay - and a rather big amount - for parking. I would strongly suggest to include it in the room price, otherwise creates a bad first impression and the hotel deserves more.

Murtagh B. R., Sep 16, 2025

Very relaxing with good food and great attention to detail

Filip V. D. V., Sep 14, 2025

All was perfect! Nice staff!

Mostafa N. A., Sep 09, 2025

This was a pleasant and relaxing stay. The hotel has fantastic team of employees who respect their guests. From the moment I arrived, the staff made me feel welcome with their warm hospitality and prompt service. The room itself was spacious, impeccably clean, and tastefully decorated. There is a need for improvement in only one area, which is on site parking. Parking fees are excessive and could be reduced.