Douglas R. C., Nov 06, 2026

Enjoyed the high standards of comfort, excellent facilities and always helpful staff

Stacey W. S. F., Nov 06, 2026

Mounir at the bell desk was so helpful sending all my bags to next hotel. He even called my next hotel to confirm my stay and let them know to expect my bags. Very excellent service!

Martin A. L., Nov 06, 2026

Our last night in Japan, a reasonable last hotel

Ulziibayar T., Nov 06, 2026

The room is aesthetically clean, but overall comfort feels like a 4 star hotel compared to other 5 star hotels. Wifi wouldn’t work on my laptop and my wife’s laptop, kept going in and out from my phone had to use hotspot for everything first time wifi trouble at a 5 star hotel. The staff are friendly, but the wifi situation I asked reception but they said they can only fix next day so I just got used to using my hotspot and not bothrr.

Benckenstein C., Nov 06, 2026

I stayed for business and was shocked at how basic the hotel interior, service and amenities were. At a hotel this expensive I expect proper amenities during my stay. The amenities in the room were very sparse and not very high quality. Even cheap business hotels have an amenities corner. When I asked here I was rather rudely told that I should go to a drug store. The staff at check out also told me the wrong place to have my luggage stored. We also held an event on the 29th, for that the staff and rooms were amazing, buffet also above my expectations. But during the preparations there was a fire alarm. The staff around us did not react in any way, even though the second, serious alarm of 火事です did ring. Even if it was a small fire, guests should not be left wondering and on their own. No one guided us outside, no one informed us about what is happening and after we went outside by ourselves, there was no information that the fire was under control and we could get back in. That is not just disappointing but potentially dangerous. As for the room, the shower was also not very good pressure wise, the bathroom didn’t have proper ventilation (stayed full of humidity even an hour after showering), no heated toilet seat or warm bidet. Shampoo and conditioner were also below my expectations. I also didn’t have a shoehorn or fabric spray in my room and the ironing board almost collapsed during use. The bed was nice, though. Breakfast was also very good. All in all I am shocked that I paid 44.500¥ per night.