Jeremy M., Nov 18, 2025

We had a wonderful time! Rooms were clean hotel is located in train station with lots of great choices for food. Short walk to Dontonburi, rooms were clean and large for Japan. Wonderful staff!

Emma H., Nov 18, 2025

lovely hotel, gorgeous food and such kind staff. located in a great place for getting the train and close to dotombori. 10/10 will be coming back.

Stanley K., Nov 18, 2025

We were in Japan on vacation and chose the Swissotel Nankai Osaka for its location above Namba station rather than where we usually stay in Umeda. The location cannot be beat for access to the trains, shops, restaurants. We booked an Executive Lounge King room and it was spacious with a majestic view of Osaka. There were a few minor room niggles like no hooks to hang robes and towels but that's hardly worth mentioning. Where the hotel stood out was in the Executive Lounge service, and I'll mention why as it is a unique case of how caring and assisting can save a vacation and make all the difference. Here's the back story - on the Shinkansen in I left my backpack on an overhead shelf when we got off in a rush at Osaka Station. After working with JR Lost and Found they located the bag, and it was held at Hiroshima Station. I had two choices - go to Hiroshima or stay in Osaka and have the bag shipped to the hotel. We chose the latter given our Osaka plans, and JR advised we work the details with our hotel calling JR Lost and Found in Hiroshima. Major relief as the bag contained laptop, cash and other valuable items. Once checked in we went to the Concierge where Corina was very helpful and called JR Hiroshima Lost and Found and the line was constantly busy. She said we would continue trying and call our room with what she found. After an hour she called back and explained that because the bag had cash in it, JR had to ship by a Japanese Mail Courier post and because it was late Friday that could not be done until Monday, and we would have the bag Tuesday which was good because we were heading out on Wednesday back to Tokyo. The complication was that the courier fees were cash on delivery and JR couldn't say how much it would be until it was weighed on Monday and shipped. I would have to give cash to the hotel to pay for the delivery - it couldn't be charged to the room. I said OK - go ahead and expected on Monday to be told how much to give the Concierge so the bag could be delivered. Monday came around and we didn't hear anything from Corina and were going to go to the Concierge desk after breakfast in the Executive Lounge. and find out the status. We were anxious because so much could go wrong and without information, we were panicking. The Executive Lounge Hostess, Noor dietya - "Tya" asked us what we had planned for the day and we told her our lost bag story. Without hesitation she said she would handle everything for us, so we didn't have to worry. We gave Tya our paperwork and within a few minutes she got back to us and said Corina was off for the day, but Tya would continue to reach out to JR to find the status and confirm delivery. She said she found the delivery would cost approximately 2000 Yen and she collected that from us and arranged for guest services to accept the bag. Later in the evening - after her workday had finished - Tya called back and told us the bag had been shipped, and it would be delivered by noon on Tuesday and Guest Services would contact us when it had arrived as Tuesday was Tya's day off. My wife and I can't thank Tya enough for going way above and beyond normal customer service expectations to ease our anxiety so we could enjoy our final day in Osaka. Tya worked extra, in her own time, to make sure the details were handled. On Tuesday, we hadn't heard from Guest Services by noon, so I went down to the lobby, and my bag was waiting for me - but they needed an extra 140 Yen as the totally courier cost was 2140 Yen. I paid the extra and was reunited with my bag but couldn't help wondering why Guest Services did not call the room to tell me the bag was there and they needed 140 Yen to release it. I know that if Tya had been working that day she would have been proactive given the amount of stress and worry the missing bag was causing that she showed great sensitivity too. Tya showed amazing caring and understanding that should have been shown by Guest Services. I do hope Tya receives acknowledgement from Hotel Management as she is the kind of person you want in an Executive Lounge customer facing spot. She is the reason I'm giving a 10/10 ranking as there were other niggles with the hotel (too limited of a schedule for various services like breakfast or evening cocktail hour) that I would have ranked down for - but Tya made up for all those irritants by going the extra mile for us.

Aaron G., Nov 18, 2025

I stayed at the Swissotel Nankai Hotel recently and it was a great place in terms of location and accessibility to many things that you want to see in and around Osaka. However the lack of some amenities like not being able to stream shows on the TV when you are relaxing after a long day, or do laundry without having to pay a hefty price tag. But if these do not bother you then it is a great place to stay!

Abigail D. S., Nov 18, 2025

my husband and i loved our stay at the swissotel osaka. the hotel itself is beautiful, clean, and conveniently located. the staff were very kind and helpful.