Riyaz K., Sep 17, 2026

I have visited Swiss Makkah for the fourth time this year and regularly choose to stay here whenever I visit Makkah. Everything about the hotel is excellent—from the location and ambience to the hospitality and staff. The overall experience has consistently been very comfortable and pleasant. I have just one suggestion for the hotel management. Since a significant number of Asian guests also visit the hotel, it would be great if you could consider including a few Indian/Pakistani dishes in the dinner menu. At present, there are very limited options for us during dinner, while breakfast does have some suitable choices such as omelettes etc. I would really appreciate it if the management could look into this and, if feasible, introduce a few Indian/Pakistani options. It would make the dining experience even better for Asian guests. Overall, I am very happy with my stays and look forward to continuing to visit Swiss Makkah.

Mansour A., Sep 17, 2026

I am writing to express my disappointment regarding my recent stay (Reservation: QQBLFTZD) at your property in Makkah. As an ALL Accor Gold member, I expected the standard loyalty benefits associated with my status. However, my experience fell well short of these expectations: 1. Room Upgrade Denial: The front desk initially refused a room upgrade. Upon my insistence, I was told I received an upgrade, but I was assigned to the exact same room category I had originally booked. 2. Missing Welcome Amenity: No welcome amenity was provided in the room during my stay, which is a basic benefit for Gold status members. Overall, the lack of recognition for elite status and poor delivery of member benefits made for a frustrating experience. I hope management addresses these service issues to ensure Gold members are treated according to ALL Accor standards in the future.

Siti H. B. A., Sep 16, 2026

Location is great. They have 6 lifts to the room, but remember not to take the last 2 lift cos need to change to go to the lobby. Breakfast was great, good spread of food. Will come again.

Muhammad T., Sep 16, 2026

Really enjoyed our stay at Swissotel Makkah. Breakfast is fantastic, rooms are very clean and staff very friendly and approachable. Thank you ALL for making our stay memorable.

Abdelmonem K., Sep 16, 2026

Very good I will always stay in this hotel every time I will stay in Makka