Ali A., Oct 26, 2025

the hotel in general is good ,clean and good location. There is problems regarding the long time waiting period for the elevators. Also the dinning room in P4 is very long distance walking from the elevators to the dinning room .

Roni S., Oct 26, 2025

Great experience with the excecutive lounge

Junaid P., Oct 26, 2025

Alhumdulillah this is the first time ive experienced a 10/10 in every department. The reception staff, valet, restaurant, housekeeping and security were truly amazing, all had continuous smiles and were always greeted with Salaam as you walked past them. The hotel stay was great and we throughly enjoyed the services that was provided. The hotel location was on the ground floor of the clock tower therefore only 1 lift to the room was required. I highly recommend swissotel makkah to all planning to visit for umrah or hajj.This experience in will never forget. Jazakallah to all those people who made this experience possible.

Bashar A., Oct 25, 2025

We were able to upgrade to the Junior suite kabba view although it was very limited , also were able to get late check out on a Thursday,thank you front desk manager .

Kausar A. H. B., Oct 24, 2025

We are so honoured by staying with Swissotel Makkah second time in 3 years. Although the Quad room for 4 family members including a special needs child were not spacious enough (we have been told to pay premium for upgrade to Junior suite) but the extent of hospitality offered by notably by Mr. Wahid (front line manager), Mr. Shakeel and Mr, Saleem with dining service were outstanding and remarkable. They ensured our stay be as much comfortable as possible and we are thanful they of them to make our stay comfortable and memorable.