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Welcome to Swissotel Living Al Ghurair
4.2
11,463 reviews
Chai, Mar 14, 2024
My recent experience with Swissotel had made it clear that not all that glitter is gold. I was conflicted between All Accor and Marriott Bonvoy membership but it seems I need to rethink about it now and should bring in Hyatt membership into the mix. I went to Dubai for a business-leisure trip and stayed in Grand Hyatt for 3 nights and booked 2 nights in Swissotel apartments with a plan to extend it for another 3 nights. But these 2 nights has been so disappointing that we just wanted it to be over so that we can leave this property asap. We booked the next 3 nights somewhere else. I was with my wife and 2 kids. I'm cannot comment about the hotel as I booked the apartments. But I can certainly say for the apartments ... Plz stay away from them, they're are better options at the same price range. Reasons for low rating: - Checking experience - Reception staff attitude - Room quality and cleanliness - Amenities provided in room - In-room dining experience - Breakfast limited spread I don't want to detail out my exact experience but I had stayed in another hotels and apartments before. In just 2024, I've stayed in RAFFLES, Mandarin Orientals, Grand Hyatt and now Swissotel. And let me tell you all, I know when let few things slide and when to escalate. This is worth escalating and warning others.
Bandar A., Mar 13, 2024
We lost staff ( 2 perfume , massage device , new towel ) From our guest room it is cost about 2000 SAR And no body cares
Mohamed, Mar 13, 2024
Was a great experience, staff were helpful, clean rooms.
Abeer, Mar 08, 2024
It wasn’t good
Humdeep S., Mar 07, 2024
Initially had issues which were dealt with very professionally. The service provided is superb. The location is tight in the center of deira with union metro just a couple of minutes walk and plenty of places to eat locally.
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