Jacqueline T., Mar 18, 2026

The hotel is well located, and the room was comfortable for our stay. On the day we checked-in, Yeabsira was at the front-desk and managed this for us. We also spoke to her a few more times when the war started (28 Feb) and had concerns about the hotel stay and room extension. She was very reassuring and also let us know when she would next be at the desk should we have any follow-up questions since she was familiar with us. Although both her and other hotel staff such as Sarra at the concierge desk were very helpful and pleasant which elevated the experience for us, we do think the hotel could have done more (such as provided discounted meals at the hotel restaurant / cafe, or discounted room rates) since most tourists were unable to leave the country due to the international conflict. If the hotel had done that it would have changed our experience from and 8 to a 10.

Niknam K., Mar 14, 2026

It's a good hotel but needs some improvement to become great and justify the price. The larger pool needs a bar, you have to walk a good 5 minutes and go through a lot of stairs for a bottle of water or a sandwich. I understand that it may belong to the apartments but since its used by everyone it should provide everybody's needs. The Japanese restaurant was a disaster, unfriendly staff and terrible food. The positives are, super friendly staff and very clean and fresh hotel, the breakfast was great. Comfortable beds and good size room. Very accommodating staff.

Edward T. L. C., Mar 10, 2026

We were stuck in Dubai and hotel personnel was inconsistent with hotel rates which supposedly the UAE promised to cover. Considering the stress/worry we were under, we discovered that yr hotel was charging stranded guests at higher rates than online agent!!! They were relentlessly hassling us to pay for our extension nights eventho i explained we need to move funds & they had our credit card guarantee anyway.

Kumar K., Mar 08, 2026

We were stuck In Dubai because of the Iran situation but the staff especially Farhan at the concierge made the stay so comfortable he is very very proactive and gave us the best solutions and recommendations! He’s truly a wonderful person who went out of his way to make my mum n I comfortable !!! People like farhan n all other staff should be praised enough

Manjush M., Mar 02, 2026

A well located and we had a comfortable stay and had an excellent experience