Sheik A. W. K., Oct 02, 2025

Unhappy about the leakages in the bathroom. Had to change apartment. Room cleaning service delays, they gave us times and made us wait delaying our outdoor activities. For the price we paid, we expected a higher experience with hotel.

Al H. M. S. A., Oct 02, 2025

Thanks to Alyssa

Shehu M., Oct 02, 2025

Excellent

Dean A., Sep 29, 2025

Satisfied with customer service.very humble

Neelufer O., Sep 28, 2025

8000 characters is not enough to express my satisfaction and gratitude towards the staff members at this hotel. I will start with their outstanding exemplary leadership - Ms Amal and Mr Mir. The leadership at this hotel deserves all the accolades and praise for embodying the ethos of one team one family. They work like a true team and if I ever own a hotel I would want it to be run how this team run it. The front office staff - all of them - Saber, Allyssa, Wasim, Fatima, Sabina, Diab- quite literally all of them will do whatever they can to address your concerns and handle the continual customers with grace and efficiency. The house keeping team with the new leadership recently are a blessing! Muhammad said would deliver to my door anything I needed within minutes - with a friendly smile and a willingness to help with anything. my favourite Mr Ronaldo was quite literally someone I can’t forget. He would come in to clean with a joyful countenance - humming away and checking if I’m ok even when I was in the corridors and struggling emotionally. He would crack a joke about the heat and make me smile and always sanitised his hands and cleaned my apartment to the T. When he was off, Nazma and others who came were just as lovely. The concierge team, Mr Tanveer is so superbly efficient and kind that I had no concerns whatsoever. The Same is to be said about his colleagues. Not one member of staff at this hotel made me feel compelled to tip them - not one. They all do their work with a smile and go out of their way to make you feel at home. I won’t mention names of other hotels out of courtesy but I can be offered any other hotel I will always choose Swissotel Al Ghurair after the way this team looked after me when I was alone and far from home in a new city. Thank you to the whole team from the bottom of my heart. I love you all and hope to see you all soon.