Rahul G., Nov 07, 2026

No doubt that the property is very nice but when it came to deal with the team, the experience was not what it should be. The staff could be more courteous to make the guests feel little more comfortable during the stay. The worst part was the food, being vegans we expected the hotel of such repute to take care of the meals and restaurants to do little adjustment in the dishes (not too much), for example rather than to have non-veg noodles to prepare veg noodles etc, but it was not entertained at all, which definitely did upset us.

Anujin B., Nov 05, 2026

Polite helpful team at front desk

Anastasia P., Nov 05, 2026

Thank you so much for the exceptional experience at your hotel.

Nimesh D., Nov 03, 2026

Resort is beautiful but understaffed. Breakfast had a good selection but again understaffed. Resort started winter mode which made the room hot & difficult to sleep. They did try & support with a fan which had no remote to control the speed or direction so was useless. Hotel surroundings is beautiful with lot of maple trees & a small lake.

Francis T. M., Nov 02, 2026

This was my first time visiting Kazakhstan, even though I was only passing through, and I was genuinely impressed by how kind, welcoming, and open-hearted the people here are. The hotel team truly demonstrated the famous Kazakh hospitality. I would especially like to thank Natalie and her team for their professionalism, attentiveness, and ability to handle difficult situations with such grace. Unfortunately, I experienced an issue with insects in my room. I understand that the resort is surrounded by a beautiful forest area, so this is perhaps part of the natural environment. However, as I have an allergy, it made my stay rather uncomfortable. Natalie and her team went above and beyond to help me purchase insect repellent and allergy medication, making sure I felt more comfortable and taken care of. Thank you for your genuine care, understanding, and outstanding hospitality. You made a challenging situation much easier and left me with a very positive impression of Kazakhstan!