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Guest Services


Our Concierge Service will be pleased to assist you with reliable babysitter arrangements.


Bell Staff
Bellmen are always standing at the main entrance of the hotel. They will be happy to assist you with carrying your porterage and luggage storage.


Business Centre
If you need computer equipment, please contact the Front Desk. They will be happy to assist with all your needs.


Check-In / Check-Out

  • Check-in time is 3.00 p.m.
  • Check-out time is 12.00 a.m.


Concierge Services
If you are interested in musical and theatre tickets, sightseeing tours, flowers delivery, airplane & railway tickets, please, contact our Concierge Service.


Currency Exchange
The nearest bank and exchange office is available within 5 min. by car.


Gift Shops
Some shops, which are located at the hotel territory, to are offering to our guests different gifts, jewellery, garments, swimming dresses, souvenirs etc.


Our Housekeeping team provides room make up from 9 am till 6 pm on the daily basis. Housekeeping is in charge for all requests for laundry; individual preferences in terms of time of room make up, additional services to the room (e.g. bathtubs, potties, chairs for kids).


Pets more than 3 kg are not allowed in guest rooms and public areas. For more information, please contact Swiss Service.


Wi-Fi is available in all the rooms and the hotel’s public areas. If you have any difficulties with the internet connection, please contact Swiss Service.


Laundry Services
The Laundry Service offer dry cleaning and laundry service seven days a week from 8:00 am till 6:00 pm and return delivery on the same day. Please contact Swiss Service before 9:30 am for collection of your clothes, filling your name, room number and the number of items on the laundry list. The laundry list and a laundry bag can be found in your wardrobe. Please note that we will add a surcharge of 50% as express service fee if laundry is collected after 9:30 am to get your clothes returned on the same day; otherwise your clothes would be delivered next day before 6:00 pm. Your clothes picked up after 6:00 pm will be delivered next day before 6:00 pm.


Lost & Found
Please note that all personal belongings are kept in Lost & Found service at the hotel. To inquire for lost items you should just call to the hotel by direct number.


Medical Services
Please note that we are not permitted to issue medication such as pain relievers, etc. However, we can collect your purchase from a nearby pharmacy.


Mini Fridge
There are minibars in all guest rooms of the hotel. All products are fulfilled on the daily basis and can be removed from the fridge by guest’s request.


Swissotel Resort Sochi Kamelia offers spacious parking lounge. It’s free for our guests. Moreover, our hotel provides free car valet service.


Swissotel Kids Room
Kids Room are working every day from 9:30 am till 9 pm.


Wake Up Call
Please contact Swiss Service to request a wake-up call, or set the automatic wake-up function on your telephone.





Arrival Date

Departure Date


Adults Children
Type of Rate

Promotion Code


Phone Reservations

+1 506 388 6948 (Toll Number)

  • Australia
  • 1 800 121 043
  • China
  • 4001 200 636
  • rance,Metropolitan
  • 00 800 6379 4771
  • Germany
  • 00 800 6379 4771
  • Switzerland
  • 00 800 6379 4771
  • UnitedKingdom
  • 00 800 6379 4771
  • HongKong
  • 800 90 8276
  • India
  • 1800 100 8147
  • Japan
  • 0120 951 096
  • Singapore
  • 1800 232 5901
  • UnitedStates
  • 1 800 637 9477
  • Canada
  • 1 800 637 9477
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All reservations on enjoy a room upgrade* and late checkout*. *Subject to availability upon arrival. Limited time offer.