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4.3
3,992 reviews
Hugo S., Dec 04, 2023
Quite ordinary. Nothing special about room or breakfast. Very basic bed. Nothing to write home about. Apart from the staff. Very friendly and professional staff.
Salim M. S., Dec 03, 2023
Overall our stay was very pleasant and the staffs are all very professional and friendly.
P., Dec 02, 2023
Good location close by train station easy to get around. The wall is thin you can hear every time next door close the door.
Debbie, Dec 01, 2023
My credit card was charged the full amount on November 25th (I was told it would not be charged, they just needed it on file). Upon check out my sister and I split the bill, she was charged just over $800 and I was charged another $1,900!!! I am still travelling in Europe and do not have means to figure this out now, I am extremely disappointed, this hotel needs to correct this immediately.
Mohamed H., Dec 01, 2023
I would like to share some feedback regarding my recent stay at Swissotel: * There is a pending refund of 50 Euros, approximately 200 Emirati Dirhams, from my first booking with reference #MTTLCGNM that has yet to be processed. Despite contacting the hotel over seven times, assurances have been made but no action has been taken. Additionally, there was another refund of 550 Euros pending, which remained unresolved until I reached out four days after checkout. * Upon our arrival at 7:30 AM, we requested an early check-in due to our long flight and almost 24 hours without rest. Despite our plea, we waited for over 5 hours while numerous other guests checked in before us. * The Duty Manager contacted us via the room's landline, accusing us of smoking in the room. Despite our insistence that we hadn't smoked and were asleep at that time, she didn't listen and threatened to charge us 450 Euros for a violation that didn't occur. Her behavior was aggressive and unprofessional. If there is a recorded line of the conversation, reviewing it would clarify the misunderstanding. * On the second day, an additional charge of 13 Euros was levied, purportedly for items from the bar that we did not use. Although we protested, they assured us of a refund that has yet to be received. * The towels and cups provided were notably dirty and not properly cleaned. * There was a lack of complimentary water bottles on the day of our arrival. * Considering the service received, the pricing seemed disproportionately high and didn’t deserve what i paid. Overall, my experience fell far below the expected standards of a 4-star hotel. Regrettably, I don't foresee revisiting this establishment in the future and not recommending the Hotel to anyone i will share the same experience in all Social media and Platforms
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