Swissotel Kursaal Bern

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Swissôtel Kursaal Bern

Guest Services

Guest Services at Swissotel Bern

Adapters (220v AC) are available at the reception desk against a refundable deposit of CHF 20.

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Air cooling ceiling for a pleasant room climate.

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Room check-in is from 15.00 hrs. On your day of departure, you are requested to vacate your room by 12.00 hrs. Later departure only by prior arrangement (and subject to surcharge).

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Upon request we shall be happy to organize a babysitter.

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Upon request we shall be happy to provide a bathrobe, slippers and a bathmat. Please ask at the Reception Desk.

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Please ask our Reception Desk for nearby rentals.

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At our Business Center you will find an office at your disposal equipped with:

PC work station with free Internet access for hotel guests
Telephone and fax facilities (charge applies)
Printing and photocopying facilities (charge applies)

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Hotel guests are offered free admission to our Grand Casino in-house (minimum age 18 – official proof of identity required).

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Please contact our Reception Team.

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Please contact our Reception Team.

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The entrance and changing rooms are located on the 3rd floor. Towels are provided. Our Fitness area is not staffed and open 24/7.

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Ice cubes on request – please contact Room Service.

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We offer an ironing service from Monday to Friday (charge applies). On request, we are happy to bring an iron and ironing board to your room free of charge.

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Laundry left at the Reception before 09.00 hrs will be returned to you the following day by 16.00 hrs (except weekends and public holidays). Same-day service also available (express charge). Please contact the Reception Desk and also consult the Laundry List (inside your wardrobe).

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If you wish to deposit you luggage, please ask at the Reception Desk. The hotel can accept no liability for deposited luggage.

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Any lost property found or handed in will be held in safekeeping at our Reception Desk for 6 months. Valuables are forwarded to the Bern City Lost Property Office every month. Loss of property should be notified to our Reception Desk.

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Hotel guests may use our underground parking facilities at a rate of CHF 26 (per 24 hours). The hotel accepts no liability for damage to vehicles.

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Well-behaved pets are welcome. A fee of CHF 25 per day applies (not including pet food). Please note that dogs must be kept on a leash throughout the hotel and grounds.

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For your sleeping comfort we offer a choice of top quality pillows free of charge.

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Postage stamps may be purchased from our Business Center and Reception Desk. Outgoing post will be posted for you on request.

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Room Service available from 6.30hrs to 23.00hrs.

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