Mark T., Dec 18, 2025

Our suite was roomy and comfortable albeit located adjacent to the elevators, which seemed a bit odd of a location to give to a Diamond level guest but generally wasn't an issue save for the busiest times. Staff was friendly and generally responsive. Would have liked to have had bottled/boxed water provided for free. The hors d'oeuvres and wine provided on arrival were appreciated.

Harrison H., Dec 18, 2025

Starting off with the location and service, we were tandem care of. We were given a map and told all the spots we would hit.

Felix N., Dec 17, 2025

1. All was good but couldn't get my internet to work to check my work emails. Directions were to log into www.pressreader.com. This did not work for me and wasted my time. 2. When I went to leave the 23rd floor, the elevators (neither bank) were not working. They said "out of order". Just as I was about to walk down the stairs with my bags, about 30 seconds after trying all buttons, the floor selections lit up and I was able to get to the lobby. Met my co-worker in the lobby and he said he experienced the same issues.

Stephanie E., Dec 17, 2025

The gentleman that checked us in wasn’t rude but also felt like he was not very nice and talked in circles and down to us. I booked the hotel through a service that my work provides and he informed me I either had to take a two double bed room or pay the upgrade fee for a king bed that I was extremely unhappy about but had no choice at this point as I selected the king bed prior. This information was not provided through the booking or hotel and was not informed until check in and he provided no solution besides to pay the upgrade fee or take the other room. I will not be booking a room at this hotel again as I can find cheaper great quality hotels in Chicago that won’t force me into spending an additional fee for a king size bed.

Carolyn R., Dec 17, 2025

I have made two phone calls and have not had a response yet from management. This is in reference to my "food credit" which I did not receive. No food credit and no response to inquiry.. Not such a good way to inspire me to visit this hotel again.