Pronoy D., Apr 15, 2024

great

Victoria C., Apr 14, 2024

Amazing service.

We had a wonderful time at Swissotel , amazing service and very friendly attitude from all staff at all times. We highly recommend this hotel to everybody. Thanks

Richard F., Apr 14, 2024

Good location, excellent staff, old rooms

The Swissôtel Al Murooj is a well located hotel in Dubai downtown with quick access to Dubai Mall, Burj Khalifa and DIFC. With Palm Jumeirah within 25-30 minutes driving distance and DXB airport within 15-20 minutes distance, it's a great starting point for exploring Dubai. Although I took full-board, we only stayed for dinner and breakfast a couple of times, as it was mostly the same each night. Other than that, Dubai has a lot of great restaurants, so it was inevitable that we would go out for dinner elsewhere most of the time. The staff is excellent, very friendly and quick to respond to requests. From the restaurant staff, to reception, housekeeping and valet, each staff member was friendly and responsive. The rooms however are old and could use a makeover to suit modern times. We were situated on the Dubai Mall side of the hotel, which can be noisy if there's a lot of traffic passing by. You can easily hear people in the hallway, which also means they can hear whatever is going on in the hotel rooms. The last days we noticed our room door did not close automatically, due to a damaged/old lock and doorframe. Although it was our responsibility to correctly close the door behind us, it is expected that this should be taken care of by maintenance or checked regularly. All in all, I have been to Swissôtel a couple of times in various countries and this has been the 'oldest' so far. If they can renovate the rooms, I will recommend it. If you need a good location in Dubai downtown, I recommend the Al Murooj, but make sure you'll request a room on the pool side to avoid noise from the outside.

Unknown, Apr 14, 2024

Great location

Room was ready early thankfully. Staff are friendly. Location was good. Rooms are clean, AC is average at best. Eventually got extra towels after asking 3 times as only 2 towels were put for 3 people. Very awkward path to get to the pool by passing through spa area then gym and then up a load of stairs. The residential pool is much nicer than the hotel pool. Breakfast was nice, but had to sit inside as too many mosquitos in early morning. Would stay again.

Ahmed M. E. S. S., Apr 13, 2024

Amazing hospitality

Everything was great and this is not my first stay but this time I am really amazed by how reception team was so helpful specially Mariam who helped me through my booking and she already upgraded my stay. Every time I visit the hotel I realize this will not be my last. By the way I was planning to stay for one night but I extended for extra nights and had no problem with it and it takes like 2 minutes to finish it. Great team great hotel great location great everything.