Carlos C., Oct 19, 2026

I requested someone to come replace the batteries on the safety deposit box, no one ever came. i called for someone to pick up the tray and no one ever came. I asked for some extra checkout time and after a pause and all i was told not possible not even 10 minutes, i was nice and amicable and polite on my call. My brother on another room called after me and asked for extra time for checkout he was given 30 minutes.... why the different treatment, we are both not members of ALL Accor so thats not the reason.

Margaret R., Oct 19, 2026

For a hotel in the heart of downtown Chicago at the cost that it was, this was a disappointing stay. The thermostat in the rooms had no "cool" or "heat"; it was just temperature controlled. The sheets on the bed were scratchy and stiff and for some odd reason, had 4 layers: sheet, VERY THIN blanket, sheet, sheet. It turned cold during our stay (fall weather) so we had to ask for a comforter which made 5 layers. Shower leaked water outside leaving a pool of water that had to be soaked up after each shower. Bathroom sink was VERY slow but maintenance (thank you!) was quick to repair the issue. Other than that, it was a good sized room and the conference center was good but could use more signs as far as the floors in the elevator (e.g. Zurich is a big room, it should have been listed somewhere when choosing floors for the elevator). WARNING: Because the hotel is up on Wacker closer to the Lake, you do have to walk a bit to get to any transportation or food.

Matt S., Oct 18, 2026

Stayed for the Chicago marathon, book through marathon site. Staff were extremely friendly and helpful. Only issue I had was we tried to book for three nights, were told there wasn't a room available for the third night, but online I could book a third night at close to double the rate. We switched hotels the third night. Other than that, loved the hotel, location, room and staff

Anthony W., Oct 17, 2026

Stayed 4 nights Oct 11-15, only had housekeeping come on one day (Tuesday, 10/13). When I checked out, was told a copy of my bill/invoice would go to my email address. I confirmed the email address on file as correct and went on my way. I have had to call to get a copy of my invoice as I have still not received it, and yes I did check my spam/junk folder. Can't submit my expenses for reimbursement with my company without the invoice.

Eileen L., Oct 17, 2026

Pleasant staff, nice room