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Welcome To Swissôtel Amsterdam.Swissôtel Amsterdam is a four-star boutique hotel located by Dam Square, in the heart of Amsterdam’s historic city center and a short walk from Amsterdam Central Station. The hotel is surrounded by shops, museums and restaurants and is a 20-minute drive from Amsterdam Schiphol International Airport. Swissotel Amsterdam does not have parking on site, more information regarding valet parking and public parking nearby the hotel can be found on the ‘location’ page.Behind its historical facade of 19th century buildings, Swissotel Amsterdam offers 114 luxurious, sound-proofed* guest rooms and suites in a contemporary and sophisticated style. All guests enjoy complimentary wireless internet and free access to the Swissôtel Amsterdam Fitness featuring state-of-the-art TechnoGym equipment.Swissôtel Amsterdam is a non-smoking hotel. Smoking is prohibited on the entire property, including the rooms, lobby and hallways.ROYAL98 is our outsourced restaurant. ROYAL98 is a food concept in the center of Amsterdam where fresh bread, thin crust wood oven pizza and Italian pasta’s play a central role. For further details visit their website: www.royal98.nl*Most of our rooms are equipped with triple glazed windows to ensure our guests of a comfortable stay in a sound-proofed room. However, we can never guarantee a completely noise free surrounding due to our prime location.
4.3
3,521 reviews
Khalid A. A. M., Sep 27, 2026
Overall, the room was good, and the housekeeping service was good. However, the main issue that would prevent me from staying at this hotel again was the attitude and customer service of some of the reception staff during the evening shift. There were two particularly unpleasant interactions with the reception staff. The first incident involved my son requesting A. key card. The receptionist spoke to him in A. very firm and unnecessarily harsh manner and insisted on seeing the passport, even though I had already provided A. photo of it. We had provided all the required information and documentation, including the passport. Despite this, the receptionist continued speaking directly to my son in A. very unfriendly tone and told him that he could not give A. key card to just anyone. He also asked us to speak more slowly because he could not understand the language well, even though we were speaking English, this incident happened on Friday 25th of September, 2026 evening time. The second incident occurred when we asked for A. taxi. The receptionist made A. sarcastic and disrespectful comment toward me, which was completely unnecessary and uncomfortable, with the same receptionist on Friday 25th of September, evening time. Unfortunately, the evening reception staff came across as very uncooperative, spoke loudly, and had A. very harsh manner. They repeatedly referred to being busy and understaffed, but this should not be an excuse for treating guests disrespectfully. On A. positive note, the receptionist working the Saturday 26th of September 2026 morning shift (old and thin and tall) and the girl also on the morning were absolutely wonderful—professional, respectful, and very helpful. Their attitude was completely different and much more in line with the level of service expected from A. hotel like Swissôtel. The hotel itself was good, and the housekeeping was excellent, but the poor experience with the evening reception staff significantly affected our overall stay.
Hisham A. G. G., Sep 24, 2026
Was good
Eveline J. M. H., Sep 24, 2026
Front desk staff makes you feel very welcome.
David B. H., Sep 16, 2026
It was a great location
Stig V., Sep 16, 2026
Friendly staff, nice and clean room and good breakfast. Location is perfect, close to shopping, tram and metro.
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