Anne M. O., Aug 27, 2026

Whatever I asked for was promptly met, and attended to each morning without having to ask again. So close to everything. Beautiful decor

Bjoern C. M. B., Aug 27, 2026

Felt very welcome, room was super nice, great view over Singapore.

Analyn C., Aug 27, 2026

check in and check out was a breeze. staff were very helpful. rooms were excellent even the tea and coffee. breakfast was also great - good choices. as an Asian, my stay would be the best if there was a bidet in the restroom

Janelle B., Aug 27, 2026

Located in convenient location within Singapore and MRT station Room spacious and clean. Issue 1: Air con not working for first 2 days of stay. On arrival (evening) it was 25 C moving up to 26 C on the following evening. There was no ability to alter temp in the room. At first, we thought it may be standard may be set to a variable temp through the day so didn't complain. After 2 days we could not cope with it an enquired. The maintenance person advised it should be 21 C and made the changes. Unfortunately, this left us without sleep for 2 nights. Issue 2: We could not open the entry door with hand/ arm, instead after swiping, needed to use shoulder and body weight to push it open. After 2 days, and worsening issues we request maintenance. For both of these issues room service staff should actioned the matters before we had to do so. They have noticed the temp and requested check, and the door issue would have been clearly evident. These issues were very significant in our experience. We do note that staff were pleasant, responses were quick and effective, though there appeared to be recognition of how poorly we felt. We just ask: how and why were we given a room with these issues Additionally the antiseptic hand gel dispenser by the ground floor lift (lower level group) was empty for 2 1/2 days before we brought it to reception staff attention. Not at all good as this the entry for guests coming from across the globe. We do not usually complain but thought these issues should be raised.

Huynh Y. D., Aug 27, 2026

We have spent a couple of weeks travelling and stayed in different hotels and Swissotel was the most thoughtful when it came to customer service! I couldn’t fault it in anyway, it is a large hotel so always busy but the hotel and staff itself were thoughtful of all the little details from room service, bell service, providing water bottles and and a little gift for our arrival.