Yi-chi W., Feb 14, 2026

Everything was quite good overall, except for one staff member downstairs—a female supervisor named something like “Suie,” who appeared to be Indian or Black—whose attitude was extremely poor. Although I am only an Accor Gold member, I am also an IHG Diamond, Marriott Platinum, and China Airlines Gold card holder. I have traveled extensively around the world and have never encountered such a disrespectful service attitude. On the day of checkout, there was no one at the Accor counter. The only staff member present was Suie. She was standing there answering another guest’s question about the ATM. Because I wanted to use my Accor points to pay for my dining charges, I could not use the self-service computer checkout and therefore required staff assistance. I had no choice but to wait beside her. During the entire time I was waiting, I did not speak, did not rush her, and did not interrupt her conversation with the other guest. However, once she finished speaking with that guest, instead of greeting me, the first thing she did was reprimand me. She told me that since she was talking to someone else, I should not stand next to her while waiting. She said that if I wanted to check out, I should use the computer. After I explained that I needed assistance in order to use Accor points, she then asked another employee to handle my case. Throughout the process, she did not apologize and continued muttering complaints. This kind of impatient attitude—scolding someone immediately upon meeting them and treating them disrespectfully—is truly baffling. If I was not supposed to wait there, how exactly was I supposed to check out using my Accor points? With no one at the Accor counter, who was I supposed to approach? I genuinely do not understand how such a beautiful, comfortable hotel could have a staff member (especially a supervisor) with this kind of service attitude.

Hung C. K., Feb 13, 2026

Overall service is ok

Geiselle S., Feb 13, 2026

Good cleaning service during my entire 8 days of stay.

Dwika S., Feb 13, 2026

Thanks to staff that make our check in smoothly,and give us a good room,I really recommend this hotel

Elizabeth R., Feb 13, 2026

Check in was poorly executed, What was communicated on email was not acknowledged during the checkin