Annie W., Nov 10, 2026

We recently stayed at the Swissotel for 2 weeks, our 3rd stay at the hotel. On arrival we were upgraded to a beautiful Marina Bay, King Plus, high floor room. Probably the most comfortable room we have had in the hotel. One of the main reasons for booking the hotel was the executive lounge. I was, however, disappointed with the food and drinks on offer compared to our previous visit 2 years earlier. It felt like dramatic cost cutting. We had stayed at the Pullman Orchard the week before, during the Grand Prix, where the variety and quality of food were far superior. The Pullman also offered Prosecco, whereas the Swissotel has a poor quality wine, 1 red and 1 white. I would like to give a shout out to Mr Zai in the lounge, he went out of his way to make our stay more enjoyable, we celebrated our wedding anniversary and my husbands birthday during our visit, when Mr Zai heard this he organised champagne for us on both occasions. I would also like to thank Miss Eddy, who introduced herself early in our stay and came to speak to us every time she saw us. On the night we were invited to the Fairmont Gold lounge she personally escorted us to the lounge and introduced us to the lounge staff. Other lounge staff were great, sorry I didn’t get their names. As mentioned our room was wonderful as was the regular housekeeper who serviced our room was above excellent. She kept that room spotless.

Claude K., Nov 09, 2026

We booked 12 rooms at your hotel for SIRC and have done so consistently for the past five or six years. Given our long-standing relationship and the volume of business we bring each year, we were extremely disappointed by the way our simple request was handled. We requested to extend one room until 8:00 PM and were willing to pay the applicable half-day charge. The purpose was merely to provide a space for our team to change, refresh, and prepare before taking long-haul flights home after the conference. Despite explaining that we had 12 rooms booked and have been loyal guests for many years, the response was a flat refusal with no room for discussion or flexibility. What was particularly disappointing was not the additional cost, but rather the lack of appreciation and customer care. The interaction felt cold, inflexible, and focused solely on applying rules without consideration for the relationship or circumstances. Even the fact that one of our colleagues is an Accor Gold member made no difference. Hospitality is not only about rooms and rates; it is also about recognizing and valuing loyal customers. Unfortunately, this experience has left us feeling undervalued and unwelcome. As a result, we have decided that this will be the last year our company uses your hotel during SIRC. We genuinely regret having reached this conclusion, but the level of service and lack of flexibility demonstrated on this occasion fell far short of our expectations

Christopher B., Nov 09, 2026

I stayed there on two occasions recently, and I have to say it was excellent, the rooms were great, the service in the lounge was excellent, and the staff were all very friendly. Only one disappointing aspect was when we went to the Italian restaurant and they said there were no tables available, but when I looked online, I was able to book one for a few minutes later. When I asked them why that happened, they said they needed to clean the table… Quite strange, but the hotel stay was excellent.

Betty J. F., Nov 09, 2026

The hotel is excellent. Views are amazing. Lounge privileges purchased with the room. Well worth it. Big lounge great food and drinks casual enough to feel at home but feel special.

Rolf M., Nov 09, 2026

great experience all together, as always. great service, delicious breakfast buffet, perfect location