Wenzhe Z., Aug 18, 2026

As an Accor Platinum member, I was extremely disappointed with my recent stay at Swissôtel The Stamford Singapore. Unfortunately, several incidents during my stay fell far below the level of service and hygiene I would expect from a hotel of this standard. 1.Despite my Accor Platinum status, I was directed to use the self-service check-in machines in the lobby rather than being offered a more personalized check-in experience. The staff member who delivered my luggage to the room appeared unfriendly and serious, and did not offer any greeting. 2.The reusable water bottle in my room had what appeared to be rust-like stains or dirt underneath the cap. After I requested a replacement, the new bottle had similar stains as well. I have taken photos for reference. 3.During cocktail hour in the lounge on August 13, I saw a cockroach coming out from underneath the coffee machine. I immediately informed a staff member, who said that it would be cleaned. However, there was no follow-up or update provided to me for the remainder of the cocktail hour. 4.On the morning of August 13, the breakfast restaurant on the second floor was crowded, so I had breakfast at SKAI on the 70th floor instead. Unfortunately, the receptionist appeared completely unsmiling and gave me the impression that I was being treated as though I was an inconvenience. These experiences were particularly disappointing given the hotel's reputation and my expectations as an Accor Platinum member. The hygiene issues, especially the condition of the water bottles and the cockroach sighting in the lounge, were particularly concerning. I hope the hotel will take this feedback seriously and review both its service standards and hygiene procedures.

Geak C. G., Aug 18, 2026

Unfortunately, my check-in experience was not seamless. Although breakfast was included in my reservation, this was not reflected at check-in. I was asked to provide proof of my booking and forward the confirmation email thread to a designated mailbox before the issue was resolved and my stay was updated to include breakfast. This process caused unnecessary inconvenience at check-in.

Denzil P., Aug 18, 2026

Overall experience has been fantastic, except the house keeping which was not as expected.

Lay L. L. O., Aug 18, 2026

The room with Marina Bay view is spectacular and spacious, bed and pillows are firm and comfortable. Front desk check in staff are very friendly, however the Swiss service lady took a long time to pick up our call in the evening and doesn’t sound welcoming.

Ralph K., Aug 18, 2026

Perfectly located! Perfect range of local dining options! Easily charge back to room, perfect! Super simple to jump on the MRT to get to the Stamford from Changi, and to explore further afield during your stay. Will stay longer on our next visit and suggest you do the same. Singapore - it’s still surprising, even after more than a dozen visits over the last 30 years.