James P. M., Sep 06, 2025

Best hotel in the area For quality and service

Cheng K. Y., Sep 05, 2025

My stay at Swissôtel Nankai Osaka was nothing short of amazing. From the very beginning, the staff showed exceptional care and leadership in addressing a small concern I had, and the room was perfect in every way—spacious, beautifully furnished, with excellent lighting, comfortable bedding, and breathtaking views of Namba city. After a long day of exploring Osaka’s lively downtown, it was such a joy to return to a hotel that not only delivered comfort at the highest level but was also seamlessly connected to all transportation. What could have been a minor inconvenience quickly became one of the highlights of my trip, thanks to the dedication and hospitality of the team. As the top rated tailor in New York City, I understand how important true customer service is, and I can honestly say Swissôtel Osaka exceeded even my own high standards. They have earned a loyal customer in me, and I will be recommending this hotel to everyone I know.

Christina T., Sep 05, 2025

Swissotel Nankai is conveniently located at Namba station. Easy walk to Dotonburi and access to the Shindaibashi shopping street. Rooms are very well maintained, service is excellent.

Sekyung K., Sep 05, 2025

Dear Head Office / Customer Service Team / General Manager, I am writing to formally submit a complaint regarding my recent stay at Swissôtel Nankai Osaka, booked via Booking.com. My concerns involve misleading facility information as well as the unprofessional manner in which the hotel management handled my inquiry. 1. Inadequate and Misleading Facility Information Prior to booking, I carefully reviewed the details on Booking.com and other resources, which indicated the sauna was available for children aged 6–16 when accompanied by an adult. Only the fitness center was presented as restricted for younger children. Upon arrival, however, I was informed that children under 6 were prohibited from entering the sauna, pool, and fitness center—contrary to the information provided during reservation. This policy was not clearly stated at the time of booking and was only found deep within the hotel’s website, not in the reservation process. Had this essential restriction been disclosed, I would have chosen other accommodation. 2. Unprofessional Attitude and Inadequate Handling from Management When I raised my concerns at the front desk, the manager’s conduct was highly disappointing. There was no apology or acknowledgment of the inconvenience caused by the lack of clear information. Instead, the manager insisted, “this is not misinformation,” and placed full responsibility on the guest for not verifying the policy via the official hotel site. The staff showed no empathy or interest in resolving my complaint, merely stating that no compensation could be offered. Only immediately before leaving the desk did the manager offer a complimentary drink coupon in a manner that felt insincere and perfunctory—saying, “take it even if you don’t use it.” This gesture, far from addressing our disappointment, felt like a box-ticking exercise rather than genuine customer care. The overall attitude made me feel as if raising the issue was itself improper, compounding the negative experience. A minimum acknowledgment of the guest’s position, accompanied by a formal apology and recognition of the communication gap, would have been the professional standard. 3. Evidence Enclosed screenshots illustrate that the booking and facility pages did not provide clear notifications regarding restrictions for children under 6. 4. Request I respectfully request: • A formal apology for the lack of clear communication, and for the manner in which my complaint was handled. • An appropriate goodwill gesture or compensation for the negative impact on my trip and the unsatisfactory service received. • A commitment to update and clearly present facility usage policies for children at both the booking and hotel websites, prominently at the reservation stage. • A review and improvement in staff training for complaint handling to ensure professional, empathetic customer service in future. I look forward to your prompt response. Sincerely, K. SEKUUNG

Maria G. I. B., Sep 05, 2025

We spent 4 days in Osaka. The Hotel is perfectly located for tourist activities ! In a few minutes Walk you have access to Namba station ( trains and subway, with connections to the airport, Nara, Osaka Castle and cities around)