Jiawei X., Jul 02, 2026

I recently stayed at the Swissôtel Grand Shanghai, and it exceeded all my expectations. As an Accor Live Limitless member, I’ve stayed at many properties, but the hospitality here truly stands out. What made this stay so memorable: Prime Location: Situated right in the heart of Jing'an, the hotel is just steps away from the metro station, high-end shopping malls, and fantastic dining options. It made exploring Shanghai incredibly convenient. Superb Rooms: My room was spacious, spotlessly clean, and beautifully designed with a perfect blend of modern comfort and functional elegance. The bed was exceptionally comfortable, ensuring a great night's sleep after a busy day in the city. Outstanding Service: Every staff member I encountered—from the front desk during a seamless check-in to the concierge team—was warm, professional, and genuinely eager to help. Fantastic Dining: The breakfast buffet offered an impressive variety of both Western and local Chinese delicacies, all prepared to a very high standard. Final Verdict: Whether you are traveling for business or leisure, this hotel is a fantastic choice in Shanghai. The Swiss attention to detail combined with warm local hospitality makes it a true gem. I will definitely be returning on my next trip! Highly recommended!

Denis M., Jun 17, 2026

Central location suitable for business with good club lounge .

Sarah, Jun 10, 2026

Front desk staffs were mostly unfriendly and a certain trainee staff who responded to us like she was unhappy with her job. Service overall gave a bad taste to us. Concierge however was good and helped us follow up with our packages and constantly greeted us with a smile.

Michael T., Jun 03, 2026

Good service but hotel is run down and tired

Ying Z. T., May 13, 2026

Sherry at the front desk was very patient and helpful.