Damir B., Apr 26, 2026

Dirt in the Executive lounge from the air condition (big black oily dust at the AC right above the egg kitchen. Greasy food signs, greasy wall not been cleaned behind the food, dirty coffee machine never been cleaned during our stay, dirty cutlery beneath the couch in the lounge for 5 days, the same beneath the tables. Room floor during 5 days never has been hovered, only after our reclamation (we booked the Executive Suite Top floor!). AC in the suite couldn't been switched off properly, I had to drive my wife to the medical center due to the draft. While arriving we could check-in separately at the executive lounge: no welcome drinks had been offered (we literarily had to walk to the table and help ourselves). We as well had to carry the luggage on our own (3 suitcases plus two smaller ones). The personal just showed as the elevator not helping at all. When asking to book a restaurant for the evening outside the hotel the answer was that this is not part of the hotel service. Breakfast at the Executive lounge was poor. Bread selection very small. The afternoon offerings as well weren't good. Never again Swissotel.

Ho C. L., Apr 21, 2026

Overall is good but the shower is not “strong” enough which I think can improve. Overall staffs and nice and helpful. Location is best

Siu L. A. K., Apr 12, 2026

Overall, I had a pleasant stay with good service from the team. The staff were friendly and helpful throughout my visit. However, the soundproofing in the rooms could be improved, as I was disturbed in the morning by noise from cleaners vacuuming and activity in nearby rooms.

Natalia S., Apr 09, 2026

We had 2 stays at the Swissotel over a period of a week - on our first trip to Shanghai. I was a little nervous about staying here - some reviews mentioned the hotel being dated, etc. We really enjoyed our stay - the service was friendly and welcoming, the room - spacious, quiet, everything works as expected. The roll-away was brought in swiftly and was comfortable. Great location - 100m to Line 2, 20 min walk to French Concession, a bunch of malls nearby with cafes and restaurants. Excellent value for a well-maintained property.

Kian T. L., Apr 03, 2026

The hotel location was ideal, right in the heart of the historic district. Subway Line 2 is walking distance of less than 5 mins that will bring me to The Bund and directly to NECC. There are plenty of cafes and stores nearby. Yet the room was still quiet at night.