Subramanian N., Jun 27, 2026

Absolutely wonderful stay - a great hotel In a great city. Would definitely stay here again. The Pal restaurant was excellent for breakfast.

Meaghan F., Jun 27, 2026

The bathroom was dirty upon arrival. And I got food poisoning on night one from food at Amuse.

Winfred A., Jun 26, 2026

10 star rating was not give for 2 reasons: 1. No one ever serviced my room my entire stay. I had to ask each time for bath towels. 2. Shower has a leak next to the wall, which wet the carpet. Thanks.

Ann G., Jun 26, 2026

I travel frequently for business and rarely write a review but am inclined to because the service here was exceptional! My stay last week was delightful from beginning to end. I booked the room via my corporate platform Egencia only because room rates when booking direct were over company budget. Despite not booking direct (which often results in being treated like a 2nd class citizen), the warm and friendly front desk attendant upgraded me to a corner room where I had 2 views of the Lake as well as Buckingham Fountain in the distance. TOP notch stay from the valet to the front desk to the restaurant. I will be back!

Kirk B., Jun 26, 2026

Nice hotel, but poor service. A mandatory $30 charge with a "$15 credit" at the restaurant. Sure but nothing exists for $15 or less. And then the item was fully billed to my room without the credit. I had to request decaf tea. I had no cleaning service which maybe I missed the memo. But then I had to request an additional clean mug and spoon because there was none in the room. Nice enough facility, but my experience with the service makes me reluctant to return, particularly for the price.