Amy P., May 18, 2026

Having stayed at other Accor hotels like Sofitel, I was surprised that housekeeping did not do things like put away the iron or ironing board. No big deal, but I've had it done at other places. The bathrooms seem a bit outdated. Disapponted the air can only go down to 18 degrees. In sydney, it really should be 16 degrees due to heat and humidity. That will probably mean I won't stay again.

Michelle B., May 18, 2026

Room was fantastic. Great facilities

Nicole S., May 17, 2026

Our stay was exceptional in every way, and it’s clear that this accommodation truly understands what outstanding hospitality looks like. Even before we arrived, the service was impressive. When the ALL app wouldn’t allow me to complete the booking, a quick call to the hotel resolved everything instantly. The staff member who assisted me — whose name I unfortunately can’t recall — was exceptional in her service, patient, efficient, and genuinely helpful. It was the perfect start to our stay. The team also called ahead to discuss my dietary requirements, which was such a thoughtful and reassuring touch. I have quite specific dietary needs, and I want to give a special callout to the chefs, who accommodated everything with care and creativity. Their willingness to create dishes for me in the Executive Lounge was the best I have experienced. Check‑in was smooth and effortless, and we were generously upgraded to a suite for our final night so we didn’t have to move rooms. This gesture made our stay feel even more seamless and relaxing. A special mention must go to Bailey in the Executive Lounge, who consistently went above and beyond to ensure all of my dietary needs were met. Bailey was attentive, proactive, and incredibly kind — always checking in to see if there was anything else we needed. Alice at breakfast was also wonderful, offering warm service and making the morning feel calm and enjoyable. The suite itself was fantastic: a comfortable bed, a pillow menu, and plenty of space to unwind. The nightly turndown service was an extra touch that made the room feel cosy and inviting at the end of each day. The location was perfect too — convenient, accessible, and ideal for exploring the area. Every part of our stay felt thoughtful, polished, and genuinely caring. We left feeling refreshed, appreciated, and already looking forward to returning. Highly recommended for anyone seeking a truly exceptional experience.

Jenni H., May 17, 2026

We arrived slightly early to be told we had to wait for our room, that was totally fine and to be expected. Then at exactly 2pm we were told the room was ready. We needed a sofa bed for the 4th person. The sofa bed was not made up, we were missing towels, crockery, tea bags etc.. we did not discover this until after 7pm when we were trying to put a toddler to bed.. it took over an hour to receive our bed linen and extra towels.. we did never receive the tea or even the cup.. the room was booked for 3 adults and one child..

Mark W., May 17, 2026

I found the service to be less than expected, especially when comparing to international motels of the same standard.