Kelly F., Oct 20, 2026

We had 2 nights in singapore and this hotel was everything we needed. Very helpful staff, great location, comfy beds and great pool area to cool off.

James T., Oct 20, 2026

I have been coming to the hotel for many years and this visit was somewhat disappointing. I did not really feel as if I was welcomed back

Songsiri C., Oct 20, 2026

The only positive things about this stay were the excellent location and the fast check-in/check-out process. Aside from that, as a loyal Accor Diamond member who has previously stayed here and loved it, I am deeply disappointed. During our stay , we experienced a terrible issue with our room's air conditioning. On the first night, the room was not cold. We reported it to housekeeping at noon on the second day. A technician came in the afternoon, told us to wait 1-2 hours, but nothing improved. By evening, the technician returned, told us to wait another 1-2 hours, and still no improvement. When we returned to the room around 9:00 PM, the technician checked again, admitted it couldn't be fixed, and said he would inform the manager for a room change. Then, complete silence. We tried calling the front desk but got no response, so I sent an email and eventually fell asleep in the hot room. I woke up at 4:00 AM and saw an email reply sent around midnight, claiming the hotel tried calling our room 3 times but no one answered. I immediately asked my boyfriend to call the front desk to call us back, only to discover that the in-room telephone system was ALSO broken! If the hotel couldn't reach us by phone, common sense dictates that a staff member should have been sent to knock on our door. Instead, they neglected us and left us sleeping in a hot room. We ended up having to move rooms at 4:00 AM. Although the hotel provided a room upgrade, it fell far short of compensating for the physical exhaustion and frustration we endured. Paying such high rates during F1, I expected a much higher standard of care and problem-solving from a brand I love. This experience was truly a letdown.

Irene A., Oct 20, 2026

Hi Team! Our recent hotel stay experience was amazing! We were there from 16-18 Oct. My husband was at work and could only join us later. I had 2 kids tagging along. When we reached the hotel entrance, there was a very nice gentleman who immediately opened the trunk of the car and took our luggage. Afterwards, he promply opened the car door. My daughter even commented that the gentleman was, “So handsome.” He looked very dapper in his uniform. He helped us all the way to the check-in counter. The staff at the check-in counter were very swift and friendly, as well. We sincerely appreciate the upgrade and the kids were amazed with the high floor view. The haze did not dampen their enthusiasm. The staff by the pool were very attentive, as well. Most of the time, the kids were in the pool. The Eight serving was prompt and the pizza was delicious. All in all, it was a very pleasant experience. Thank you to everyone for making our stay memorable. The kids cannot stop talking about it. Till our next stay! Sincerely, Team Hermoso

Zhixiu L., Oct 20, 2026

Good location, quite pricey, some room design details could be better (light switch, bathroom etc). Swimming pool is nice, but if hours can be extended to 10 would be more practical for guests.