Shiyan L., Feb 09, 2026

There is a bug found in the bathroom flour, even the hotel said they've called EcoLab to distinguish what type of bug it was, their answer were vague. They said, because I killed the bug, they could not recogonize what was the type. Even they switched me to another room before I checked out, it was really scary and upset to suddenly see a bug similiar size as your little finger nail crawling along the floor.

Patty T., Feb 09, 2026

I thought the Swiss provided robes for your stay.

Beth S., Feb 08, 2026

I stayed one night for a site visit. I am a conference planner and am considering holding a conference at Swissotel Chicago later this year. I love everything about this hotel!

Michael W., Feb 07, 2026

Stayed for several nights and appreciated the convenience and price

Carine C., Feb 06, 2026

The hotel was cute and comfortable for my stay for business, I’ve tried a few other hotels in the area in the past and wanted a change. Hotel gym was nice, room was clean, hotel was secure and they gave a snack credit. There’s a few things that could have been improved. Upon checking I asked the front desk if I could have a late check out and asked what would be the latest I could leave. They said 3 so I planned my whole last day around leaving the hotel to go for my 5:30 flight at O’Hare. After my work event on my last day I wanted to confirm with the front desk about my checkout time and they said it was noon or $50 per hour after that. Disappointing since that changed all of my day plans. They also don’t clean the rooms every day so that would have been a nice add and instructions to get to the pedway were very unclear and you could easily get turned around. Lastly my AC in my room would “clang” if it was turning on which was odd. Overall I had a safe place to stay but could have been improved.