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4.4
49,947 reviews
Alaa A. T., Apr 25, 2024
Unknown, Apr 25, 2024
Every year I always carry out the Umrah pilgrimage and our choice of hotel is always the Swiss Al Maqam because it is close to the Grand Mosque and the rooms have a beautiful view. The employee service is very satisfying, only a little difficulty when checking in where we have to include the confirmation number from the agent we ordered. Hopefully in the future we can check in just by mentioning the guest's name. Hopefully Swissotel Al Maqam will be more successful
Madiya H., Apr 24, 2024
We had a bit of an issue with the check in time and the management accommodated us straight away, really good customer service, despite our room needing to be ready at the last minute everything was spotless not a single problem with regards to our room, we booked the residence suite highly recommend, such a variety of foods at breakfast, they even had a separate station for kids which my daughter loved! Upon checking out they allowed up to extend our check out which made it really convenient and relaxed for us when leaving. I would highly recommend this hotel, the staff are brilliant the rooms amazing, not a bad thing to say, we would definitely be staying again InshaAllah!
Umair, Apr 24, 2024
Good stay good breakfast earlier check in was made possible The only problem we faced was that WiFi was disconnecting again and again The hotel must improve it's WIFI coverage and speed Also at Cafe in the lobby of the hotel Baskin Robin must deliver Ice cream shape in addition to ice cream cups Hope above suggestions will be incorporated
Unknown, Apr 24, 2024
Room cleaning service can improved, rooms are not cleaned promptly
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