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Concierge Services

Meet our Guest Relations Team – Florian & Kim.
Their major task is to make the stay of our guests better than expected. Through personal contact before and after arrival they catch the personal needs of our guest to deliver a memorable experience.

Whether you have special requests during your business stay or you are planning a romantic getaway, Kim and Florian are happy to assist in making you feel home away from home.


Kim Hauser
Guest Relations Manager
+41 (0) 44 317 33 13


Our Front Desk will be pleased to assist you with reliable babysitter arrangements. Please note that we arrange this service on behalf of our guests. Swissotel Zurich accepts no responsibility for any injuries, damages or other claims resulting of or caused by service or the babysitter. For a babysitter arrangement, please contact our Front Desk at +41 (0)44 317 31 11 or email us


Bell Staff
Bellmen are located at the main entrance of the hotel. They will be happy to assist you with porterage and luggage storage.


Business Centre
Our business centre in the hotel lobby is available to you 24hrs a day at no charge.


Check-In / Check-Out

  • Check-in time is 15:00 p.m.
  • Check-out time is noon 12:00 p.m.


Currency Exchange
Foreign currency (maximum value Euro 500.00 per day) may be exchanged at the Front Desk at the hotel’s current exchange rate. Service for hotel guests only.


For security reasons, the guest floor elevators are only accessible with your room key card.


Express Check-out
Express check-out is available upon request. Please inform our Front Desk staff at least one day prior to your check-out date if you wish to make use of this service.


Internet Access
WIFI is available in all areas of the hotel. Standard WIFI connection at CHF 7.00 per day and premium high speed internet access at CHF 19.00 per day.


Our Housekeeping Department will be pleased to take care of your special requests such as: Baby cot, laundry service, anti-allergenic bed linen, dry cleaning, air freshener, pressing service, pillow service and more.


Laundry Services
We offer dry cleaning service from Monday to Friday. Please contact +41 (0)44 317 31 11 for detailed information and specific requests.


Lost & Found
Forgotten or lost items found by our team on hotel grounds will be kept safe for 6 months. Found items will only be handed back if owner can be clearly identified. Please contact +41 (0)44 317 31 11 in case of request.


Medical Services
If you need medical attendance, please contact the Front Desk day and night. Please notice that by law we are not allowed to sell painkillers or similar.


Mini Fridge
Every room provides a mini fridge including mini bar items. Surcharges for mini bar use apply. Mini bar items can be removed upon request.


Swissotel Zurich features a parking just underneath the hotel. The cost is CHF 36.00 per 24 hours.


Postal Service
Postal Service and stamps are available at our Front Desk. Please contact +41 (0)44 317 31 11 for more information and specific requests.


Pet Policy
Pets are very welcome at the Swissotel Basel. The charge per pet is CHF 20.00 per night.


Room Service
We offer you 24-hours Room Service with a wide range of food and beverages. The room service will be charged with CHF 5.00 per order.


Safe Deposit Boxes
Every room provides a safe deposit box. Please note that Swissotel Zurich takes no responsibility for valuables left in your room.


Swissotel Kids Room
We offer Kids Room Specials for children from 0 – 17 years of age.


Tax Information
All prices are including VAT and service. Please note that for guests travelling to Zurich, an extra city-tax of CHF 2.50 per guest per night on the net room rate applies.


Transportation Services (i.e. Airport Transfers, Car Rentals, etc)
Rental car service, limousine service or airport transfers can be arranged on request. Surcharges apply. Please contact us at +41 (0)44 317 31 11 or email us


Wheelchair Accessibility
Most areas of the hotel are accessible to those using wheelchairs. Furthermore Swissotel Zurich offers 1 handicap room with a roll in shower.





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Phone Reservations

+1 506 388 6948 (Toll Number)

  • Australia
  • 1 800 121 043
  • China
  • 4001 200 636
  • rance,Metropolitan
  • 00 800 6379 4771
  • Germany
  • 00 800 6379 4771
  • Switzerland
  • 00 800 6379 4771
  • UnitedKingdom
  • 00 800 6379 4771
  • HongKong
  • 800 90 8276
  • India
  • 1800 100 8147
  • Japan
  • 0120 951 096
  • Singapore
  • 1800 232 5901
  • UnitedStates
  • 1 800 637 9477
  • Canada
  • 1 800 637 9477
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All reservations on enjoy a room upgrade* and late checkout*. *Subject to availability upon arrival. Limited time offer.