Book with Confidence : Flexible cancellation and safety protocols
PHONE RESERVATIONS
STAY CONNECTED
As health and wellbeing go hand in hand, we invite you to discover something truly Swiss: Vitality.
As we uphold sustainability standards wherever we go, it’s included free of charge with every stay.
Let’s share a warm smile and a genuine welcome. The best of Swiss values are in each of us.
* Mandatory field
View or Modify Reservation
Members’ rate available: Save up to 10% at participating hotels with our loyalty programme.
Welcome to Swissotel Living Al Ghurair
4.2
11,684 reviews
Amira A., Apr 15, 2024
My experience at the hotel was utterly disappointing. Despite booking directly through their website, the level of miscommunication was staggering. While Maklouf attempted to assist us beyond expectations, the management's unhelpfulness and insistence on overcharging tarnished our stay from the start. Despite arranging a late checkout due to our spa booking, we were incessantly hassled and made to feel like nuisances. The lack of internal communication among staff exacerbated the situation, with repeated interruptions despite prior arrangements. The accusation of damaging a safe upon our return, coupled with a demand for payment, felt like a blatant cash grab. Despite our longstanding loyalty to Swissotel, the treatment we received was appalling. From begging for basic amenities like water and towels to enduring subpar service during breakfast, the overall experience was marred by incompetence and indifference. Waiting half an hour for utensils and being told to fetch our own coffee for my elderly grandmother epitomized the extent of the staff's negligence. In sum, this was an abysmal experience that fell far short of the standards expected from a reputable hotel chain like Swissotel.
Maxim, Apr 07, 2024
Several times I have stayed in this hotel. I chose it because of its suitable location (close to airport, and MRT) and reasonable price. Need to improve service, to do cleaning at convenient time, and during check will be great to let check in earlier, especially rooms was available.
Anne, Mar 31, 2024
It was very relaxing
Aa, Mar 27, 2024
The whole building smelled bad, from the minute I walked into the lobby and through the corridors all the way till I reached the smelly pillows. Although sometimes, there was some boukhoor odor in the lobby, it did not hide the miserable odor. It was a big mistake to cover corridors with carpet that absorbed bad odor. No one made me aware of the beach access through a shuttle bus and the swimming pool was not warm enough. I could not swim. I will never stay in this hotel again, hopefully. The only good advantage of this hotel is its location adjacent to the mall and supermarket in addition to the roomy space of the apartment. Some of the staff members were so sweet such as Gracious in the room service section and Romeo from the Housekeeping Section.
Cc, Mar 23, 2024
We had a wonderful stay and have enjoyed the quiet and comfortable staycation in the spacious 2-bedroom apartment.
THE BEST OF SWISSOTEL LIVING AL GHURAIR
Donate while you sleep.