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Guest Services


Our Front Desk will be pleased to assist you with reliable babysitter arrangements. Please note that we arrange this service on behalf of our guests. Swissotel Basel accepts no responsibility for any injuries, damages or other claims resulting of or caused by service or the babysitter. For a babysitter arrangement, please contact our Front Desk at +41 (0)61 555 33 33 or email us


Bell Staff
Bellmen are located at the belldesk at the main entrance of the hotel. They will be happy to assist you with porterage service and luggage storage.


Business Centre
Our business centre at the Front Desk is available to you 24hrs a day at no charge.


Check-In / Check-Out

  • Check-in time is 14:00 p.m.
  • Check-out time is noon 12:00 p.m.


Concierge Services
Our Concierge Desk will be pleased to assist you with creating an individual programme for your stay in Basel. Please contact us at +41 (0)61 555 39 51 or email us at for musical and theatre tickets, sightseeing tours, museum tips and more.


Currency Exchange
Foreign currency (maximum value Euro 500.00 per day) may be exchanged at the Front Desk at the hotel’s current exchange rate. Service for hotel guests only.


For security reasons, the guest floor elevators are only accessible with your room key card.


Express Check-out
Express check-out is available upon request. Please inform our Front Desk staff at least one day prior to your check-out date if you wish to make use of this service.


Internet Access
Complimentary internet access and free WiFi is available in all guest rooms and public areas.


Our Housekeeping Department will be pleased to take care of your special requests such as: Baby cot, laundry service, anti-allergic bed linen, dry cleaning, air freshener, pressing service, pillow service and more.


Laundry Services
We offer dry cleaning service from Monday to Friday. Please contact +41 (0)61 555 33 33 for detailed information and specific requests.


Lost & Found
Forgotten or lost items found by our team on hotel grounds will be kept safe for 6 months. Found items will only be handed back if owner can be clearly identified. Please contact +41 (0)61 555 33 33 in case of request.


Medical Services
If you need medical attendance, please contact the Front Desk day and night. Please notice that by law we are not allowed to sell painkillers or similar.


Mini Fridge
Every room offers a mini fridge including mini bar items. Surcharges for mini bar use apply. Mini bar items can be removed upon request.


Swissotel Basel offers valet parking service. The cost is CHF 40.00 per 24 hours.


Postal Service
Postal Service and stamps are available at our Concierge Desk. Please contact +41 (0)61 555 3951 for more information and specific requests.


Pet Policy
Pets are very welcome at the Swissotel Basel. The charge per pet is CHF 20.00 per night.


Room Service
We offer you 24-hours Room Service with a wide range of food and beverages. The room service will be charged with CHF 5.00 per order.


Safe Deposit Boxes
Every room provides a safe deposit box. Please note that Swissotel Basel takes no responsibility for valuables left in your room.


Swissotel Kids Room
We offer Kids Room Specials for children from 0 – 17 years of age. Click here to learn more.


Tax Information
All prices are including VAT and service. Please note that for guests travelling to Basel an additional city-tax of CHF 3.50 per guest per night is charched.


Transportation Services (i.e. Airport Transfers, Car Rentals, etc)
Rental car service, limousine service or airport transfers can be arranged at a surcharge. Please contact us at +41 (0)61 555 33 33 or email us at


Wheelchair Accessibility
Most areas of the hotel are accessible to those using wheelchairs. Furthermore Swissotel Basel offers 2 handicap rooms with roll in showers on request.




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Phone Reservations

+1 506 388 6948 (Toll Number)

  • Australia
  • 1 800 121 043
  • China
  • 4001 200 636
  • rance,Metropolitan
  • 00 800 6379 4771
  • Germany
  • 00 800 6379 4771
  • Switzerland
  • 00 800 6379 4771
  • UnitedKingdom
  • 00 800 6379 4771
  • HongKong
  • 800 90 8276
  • India
  • 1800 100 8147
  • Japan
  • 0120 951 096
  • Singapore
  • 1800 232 5901
  • UnitedStates
  • 1 800 637 9477
  • Canada
  • 1 800 637 9477
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All reservations on enjoy a room upgrade* and late checkout*. *Subject to availability upon arrival. Limited time offer.