Bellmen are located at the main entrance of the hotel. They will be happy to assist you with porterage and luggage storage.
Our Business Centre at the Executive Club lounge is available from 6:30am to 11pm. Facilities include two complete workstations with printer and high speed internet access.
Check-In / Check-Out
- Check-in time is 2.00 p.m.
- Check-out time is 12.00 noon.
Our Concierge will be pleased to assist you with your individual Kunshan programme. Please contact us at Tel +0512 5788 5610 or email Concierge.Kunshan@swissotel.com for sightseeing tours and more.
Foreign currency (maximum value RMB 2000 per day) may be exchanged at the Front Desk at the hotel's current exchange rate.
Swissotel Kunshan currently has 4 guest elevators.
Complimentary internet access and free WiFi is available in all guest rooms and public area.
Our Housekeeping department will be pleased to take care of your special requests such as: Baby cot, laundry service, anti-allergenic bed linen, dry cleaning, air freshener, pressing service, pillow service and more.
We offer you dry cleaning service from Monday to Sunday. Please contact Swiss Service at “0” for same day delivery and your items will be collected accordingly. Please fill in the laundry form with your name, your room number and the number of items.
If you need medical service, please contact Swiss Service at “0”. Please notice that by law we are not allowed to issue painkillers or similar. Should you need any medicine, we will arrange to pick it up on your behalf from a nearby pharmacy. Swissotel Kunshan takes no responsibility for any related consequence.
Swissotel Kunshan offers 100 parking spaces for hotel guests.
Currently Swissotel Kunshan is a non-pet hotel.
We offer you 24-hours Room Service with a wide range of food and beverages. Menu can be found in the Room Directory.
Safe Deposit Boxes
Every room provides a safe deposit box with a plug. Alternatively you may use the hotel safe at the Front Desk. Swissotel Kunshan takes no responsibility for valuables left in your room.
Swissotel Kids Room
Swissotel Kunshan offers Kids Rooms for children. Accommodated in two connecting or adjoining rooms, your kids are just one door away and appreciate the room set up with age specific linen, toys and amenities. Advance booking required.
All prices are including value added tax and service. Please refer to different outlets regulation or ask hotel staff for more details.
Transportation Services (i.e. Airport Transfers, Car Rentals, etc)
Rental car service, limousine service or airport transfers can be arranged by our Concierge. Prices are on request. Please contact us at Tel. +0512 5788 5610 or email Concierge.Kunshan@swissotel.com.
Most areas of the hotel are accessible to those using wheelchairs. Furthermore Swissotel Kunshan offers 2 wheelchairs and 2 disabled friendly rooms.